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10
Service Information
If your unit should fail to operate:
1. Is the electrical cord securely inserted in the electrical outlet?
2. Is the circuit breaker open, or is the fuse blown?
3. Is there a gas supply to the unit?
If service is required:
1. Call your dealer or authorized service agency. The name of the
authorized service agency can be obtained from the dealer or distributor
in your area.
2. Have the following information readily available:
a. Model Number
b. Serial Number
c. Date of Purchase
d. Name of dealer from whom purchased
3. Clearly describe the problem that you are having.
If you are unable to obtain the name of an authorized service agency, or if
you continue to have service problems, contact Viking at (888) 845-4641 or
write to:
VIKING RANGE CORPORATION
PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
Record the following information indicated below. You will need it if service
is ever required. The serial number and model number for your surface unit
is located on the exterior bottom panel of the burner box in the right rear
c
orner.
Model Number Serial Number
Date of Purchase Date Installed
Dealer’s Name
Address
If service requires installation of parts, use only authorized parts to ensure
protection under the warranty.
PLEASE RETAIN THE MANUAL FOR FUTURE REFERENCE
11
Stainless Steel Parts / Control knobs
All stainless steel parts should be wiped regularly with hot soapy
water at the end of the cooling period and with a liquid cleaner designed for
stainless steel. Do not use steel wool, abrasive cloths, abrasive cleanser or
powders. If it is necessary to scrape stainless steel to remove encrusted
material, soak the area with hot towels to loosen the material, then use a
wooden or nylon spatula or scraper. Do not use a metal knife, spatula, or
any other metal tool to scrape stainless steel. Do not permit citrus or
tomato juice to remain on stainless steel surface, as citric acid will
permanently discolor stainless steel. Wipe up any
spills immediately.
Power Failure
Since electronic ignition is used, electrical power failure will affect
the unit. The electric igniters will not work. The unit surface burners can still
be used, but only when the burners are lit manually with a match.
Surface Burner Grates
Make sure all surface burners are off and the surrounding parts are
cool. Lift off the burner grates. Wash the grates with warm, soapy water.
Use non-abrasive plastic scrubbing pad for heavily-soiled areas. Rinse and
dry well. For best cleaning and to avoid possible rusting of unfinished
surfaces, do not clean in a dishwasher. Replace the burner grates after
cleaning.
Surface Burners / Porcelain Caps
The porcelain caps on the burners should be routinely removed and
cleaned. Always clean after a spillover. Keeping the burner caps clean will
prevent improper ignition and an uneven flame.
To clean, pull the burner straight up from the burner base. Wipe off
surface burner caps with warm, soapy water and a soft cloth after each use.
Use a plasitc scrubbing pad for cooked on foods. For best cleaning and to
avoid possible rusting of unfinished surfaces, do not clean in dishwasher. If
ports are clogged, clean with a straight pin. Do not enlarge or distort the
ports. Do not use a toothpick to clean the ports since they will have a
tendency to break. When replacing burners, carefully align the tab
underneath the cap with the slot in the burner base.
Aluminum Base
The aluminum base should be wiped regularly with hot soapy water
at the end of each cooling period. Do not use steel wool, abrasive cloths,
cleanser, or powders. To remove encrusted materials, soak the area with a
hot towel to loosen the material, then use a wooden or nylon spatula. Do
not use a metal knife, spatula, or any other material tool to scrape the
aluminum base.