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11
SSeerrvviiccee IInnffoorrmmaattiioonn
If your cooktop should fail to operate:
•Is the circuit breaker open or is fuse blown?
If service is required:
1. Call your dealer or authorized service agency. The name of the
authorized service agency can be obtained from the dealer or
distributor in your area.
2. Have the following information readily available:
a. Model number
b. Serial number
c. Date of purchase
d. Name of dealer from whom purchased
3. Clearly describe the problem that your are having.
If you are unable to obtain the name of an authorized service agency,
or if you continue to have service problems, contact Viking Range
Corporation at (888) 845-4641, or write to:
VVIIKKIINNGG RRAANNGGEE CCOORRPPOORRAATTIIOONN
PPRREEFFEERRRREEDD SSEERRVVIICCEE
111111 FFrroonntt SSttrreeeett
GGrreeeennwwoooodd,, MMiissssiissssiippppii 3388993300 UUSSAA
Record the following information. You will need it if service is ever
required. The serial number and model of your cooktop is located on
the identification plated mounted on the bottom of the burner box.
Model Number Serial Number
Date of Purchase Date Installed
Dealer’s Name
Address
If service requires installation of parts, use only authorized parts to
ensure protection under the warranty.
This manual should remain with the cooktop for future reference
10
Problem
Brown streaks and
specks
Blackened burned-
on spots
Fine brown/gray
lines or fine
scratches or
abrasions which
have collected soil
Smearing or
Streaking
Metal markings or
silver/gray marks
Hard water spots
Pitting or flaking
Cause
Cleaning with
sponge or cloth
containing soil-
laden detergent
water.
Spatters or
spillovers onto a hot
cooking area or
accidental melting
of a plastic film,
such as a bread
bag.
Coarse particles
(salt, sugar) can get
caught on the
bottom of cookware
and become
embedded into top.
Scratches from
rough cookware.
Use of too much
cleaning cream or
use of a soiled
towel.
Sliding or scraping
metal utensils across
glass top.
Condensation from
cooking may cause
minerals found in
water and acids in
foods to drip onto
glass and cause
grey deposits.
Boilover of sugar
syrup on a hot glass
top. This can cause
pitting if not
removed
immediately.
To Prevent
Use cleaning cream
with clean damp
paper towel.
Wipe up all
spillovers as soon as
it is safe and do not
put plastic items on
cooking area.
Wipe the bottom of
cookware before
cooking. Clean top
daily with cream.
Inspect surface of
ceramic cookware
for rough spots.
Use small amount of
cream. Rinse
thoroughly before
drying.
Do not slide metal
objects across glass
top.
Make sure the
bottom of the
cookware is dry
before cooking.
Use cleaning cream
daily to remove
mineral deposits.
Watch sugar and
syrup carefully to
avoid boilovers.
To Remove
Use light application
of cream with clean
damp towel.
Clean area with
cream and damp
towel, or non-
abrasive pad.
Carefully scrape
with razor held at
30
o
angle.
Fine scratches are
not removable but
can be minimized
by daily use of
cleaning cream.
Dampen towel with
vinegar and water
and wipe surface.
Dry with clean
paper towel.
Remove metal
marks with cleaning
cream.
Mix cleaning cream
with water to form
paste. Scrub
vigorously. Also try
using vinegar and
water mixture.
Turn element to Lo;
using several paper
towels, wipe spill up
immediately. Use
scraper if needed.
CClleeaanniinngg PPrroobblleemmss oonn GGllaassss CCeerraammiicc TToopp