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Product Care
Troubleshooting
Problem
Possible Cause and/or Remedy
Control panel
does not
illuminate
Cycle and Option buttons will only illuminate after
selection. To activate unit, press “START”. The
“START” button will illuminate and unit is ready.
Close door and cycle will start.
Dishwasher will
not drain
Door open:
Check that door is firmly closed.
Controls:
Check that dishwasher is on.
Water feed line:
Check to see that the water feed line is not crimped.
Water supply:
Be sure water is available and turned on.
Water backs up
in sink when
dishwasher drains
Food waste disposer and trap:
Check disposer and trap at sink for blockage or food
particles.
Water left in
bottom near
filters
Dishwashing cycle not complete:
Allow dishwasher to complete cycle.
Some water is normal. Water left in removable coarse
strainer is normal.
Dishwasher will
not drain
The drain hose is clogged/blocked:
Check to make sure there are no obstacles in the hose
where it connects to the water. Foreign particles can
get stuck in the entrance of the connection line. Also,
check to make sure that the cone-shaped connection
line has been cut to an inner diameter of at least 3/4”
(1.9 cm).
The drain hose is kinked:
Check to make sure that there are no folds or sharp
bends in the drain hose.
Troubleshooting
Problem
Possible Cause and/or Remedy
Odor in your
dishwasher
If you are only running your dishwasher every 2 to 3
days, bacteria in the food soil left on your dishes will
create an unpleasant odor. Use the Rinse/Hold option
in between cycles. To help eliminate the odor, use a
detergent with chlorine bleach and an extra heat
option with your cycle.
If large chunks of food soil are left on plates and
dishes, it may take several washes for them to pass
through the filtration system of the dishwasher, thus
causing food odor. Make sure the dishwasher is cool;
remove chunks of food soil from filter area. Then run
your dishwasher as normal.
There are products that you can use to clean your
dishwasher such as leave your dishwasher free of odor,
spots, deposits and hard water build-up.
Dishwasher has a
plastic smell
Your dishwasher may have parts that have a plastic
odor to them. Place 2 cups white vinegar in a
dishwasher safe measuring cup and place in the lower
rack. Do not use detergent. Run the dishwasher
through the longest cycle with an extra heat option.
Do not use heated dry
Sanitized LED did
not illuminate
Dishwasher cycle was interrupted or the water did
not reach required temperature.
Product Care