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Service Information
If your oven should fail to operate:
1. Is the circuit breaker open, or is the fuse blown?
If service is required:
1. Call your dealer or authorized service agency. The name of
the authorized service agency can be obtained from the dealer
or distributor in your area.
2. Have the following information readily available:
a. Model number
b. Serial number
c. Date of purchase
d. Name of dealer from whom purchased
3. Clearly describe the problem that you are having.
If you are unable to obtain the name of an authorized service
agency, or if you continue to have service problems, contact
Viking at (888) 845-4641 or write to:
VIKING PREFERRED SERVICE
111 Front Street
Greenwood, Mississippi 38930 USA
Record the following information indicated below. You will need
it if service is ever required. The serial number and model
number for your oven is located on the identification plate
mounted on the top left side of the oven door opening under the
control panel.
Model Number _______________ Serial Number____________
Date of Purchase ______________ Date Installed ____________
Dealer's Name _________________________________________
Address _______________________________________________
_______________________________________________________
If service requires installation of parts, use only authorized parts to
ensure protection under the warranty.
This manual should remain with the oven for future reference.
Product Care
Product Care
PROBLEM POSSIBLE CAUSE AND/OR REMEDY
1. Oven will not function. Oven is not connected to electrical power.
Have electrician check power circuit breaker,
wiring and fuses.
2. Oven does not Door is not shut tight enough for
operate in self-clean. automatic door latch to lock.
3. Oven is not clean Temperature control knob not rotated all
after self-clean cycle. the way past clean until it stops.
4. Broil does not work. Temperature control knob is rotated too
far past broil position.
5. Door will not open. Oven is still in self-clean mode. If oven is
hot, door latch will release when a safe
temperature is reached.
6. Oven light will not work. Light bulb is burned out.
Oven is not connected to power.
Trouble Shooting Guide