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35
SSeerrvviiccee IInnffoorrmmaattiioonn
If service is required after checking the troubleshooting guide:
1. Call your dealer or authorized service agency. The name of the
authorized service agency can be obtained from the dealer or
distributor in your area.
2. Have the following information readily available:
Model Number
Serial Number
Date of Purchase
Name of dealer from whom purchased
3. Clearly describe the problem that you are having.
If you are unable to obtain the name of an authorized service agency,
or if you continue to have service problems, contact Viking Range
Corporation at (888) 845-4641 or write to:
VVIIKKIINNGG RRAANNGGEE CCOORRPPOORRAATTIIOONN
PPRREEFFEERRRREEDD SSEERRVVIICCEE
111 Front Street
Greenwood, Mississippi 38930 USA
Record the following information indicated below. You will need it if
service is ever required. The serial number and model number for your
range is located on the identification plate mounted on the interior left
side of the burner box. To access this plate, remove the left side
grates and grate supports
Model Number Serial Number
Date of Purchase Date Installed
Dealer’s Name
Address
If service requires installation of parts, use only authorized parts to
ensure protection under the warranty.
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1. Unscrew glass light cover.
2. Use an oven mitt during bulb
removal to protect your hand in
case the bulb breaks.
3. Replace the bulb with a 120 volt,
40-watt appliance bulb.
4. Replace the light cover
5. Reconnect power at the main fuse
or circuit breaker.
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If power failure occurs, the electric ignitors will not work. The range
surface burners can still be used, but only when the burners are lit
manually with a match. The griddle cannot be used at all. Do not
attempt to operate the oven. Make sure the oven control is in the
“OFF” position.
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and the possibility of personal injury in
attempting to light and extinguish the burner, the grill should, under no
circumstances, be used during a power failure. The grill burner control
should always remain in the “OFF” position during a power failure.
Momentary power failure can occur unnoticed. The range is affected
only when the power is interrupted. When it comes back on, the range
will function properly without any adjustments. A “brown-out” may or
may not affect range operation, depending on how severe the power
loss is.
34
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Clean with detergent and hot water. Stubborn spots can be scoured
with a soap-filled steel wool pad.
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There is no special care required for the infrared broiler. It is designed
as self-contained unit, and no adjustments or cleaning are possible. Do
not attempt to clean it. Its own operation burns off any impurities
which may condense on it. Clean the broiler pan and grid after each
use with detergent and hot water. for stubborn spots, use a soap-filled
steel wool pad. The broiler pan and grid is also dishwasher safe.