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Product Care
20
Product Care
Number of Flashes Cause Remedy
2 Error in knob input Contact Service
3 Error in flash summary check Contact Service
4 Error in program Contact Service
5 Error in communication Contact Service
6 Error on filter board Contact Service
7 Error in supply voltage Contact Service
8 Error in component or
communication
Contact Service
9 Error in Temperature Sensing Contact Service
Troubleshooting Service Information
If service is required, call your dealer or authorized service agency.
The name of the authorized service agency can be obtained from the
dealer or distributor in your area.
Have the following information readily available:
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to
obtain the name of an authorized service agency, or if you continue
to have service problems, contact Viking Range Corporation at
1-888-VIKING1 (845-4641), or write to:
VIKING RANGE CORPORATION
PREFERRED SERVICE
1803 Hwy 82W
Greenwood, Mississippi 38930 USA
Record the information indicated below. You will need it if service is
ever required. The model and serial number for your cooktop can be
found by looking under the unit.
Model no._____________________ Serial no. ________________________
Date of purchase _______________ Date installed ___________________
Dealer’s name __________________________________________________
Address ________________________________________________________
_______________________________________________________________
If service requires installation of parts, use only authorized parts to
insure protection under the warranty.
Keep this manual for future reference.
Material Compatibility Detector
If the pan’s material or it’s dimensions are not suitable, the pan
indicator will flash and the unit will not cycle on.
Small Object Detector
The induction cooktop will not recognize any object or utensil smaller
than 2 inches in diameter. For best results, use pans that are between
5” (13 cm) and 12” (31 cm) in diameter.