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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES
Heat does not come on
when the thermostat or
burner valve is turned on
1. Problem with thermostat or burner valve. (Call for service)
2. Pilot burner not lit.
3. Griddle shut-off valve not in ON position.
4. Low gas pressure. (Call for service)
Pilot burner will not light
1. Griddle shut-off valve not in On position.
2. Obstructed pilot orifice. (Call for service)
3. Pilot gas turned off at pilot. Adjust pilot to allow gas flow
4. Problem with pilot safety valve. (Call for service)
5. Problem with thermocouple. (Call for service)
6. Low gas pressure. (Call for service)
Pilot burner will not stay
lit
1. Obstructed or wrong size pilot orifice. (Call for service)
2. Gas supply not purged of air. Depress pilot safety button
until air is purged.
3. Air blowing pilot out. (Call for service)
4. Problem with pilot safety valve. (Call for service)
5. Thermocouple not in flame. (Call for service)
6. Low gas pressure. (Call for service)
Fat appears to smoke
excessively
1. Temperature set too high.
2. Moisture in food may be turning into steam
Food sticks to griddle or
burned around edges or
contains dark specs
1. Temperature set too high.
2. Griddle surface requires cleaning and/or seasoning.
3. Surface under food not covered with enough cooking oil.
Food under-cooked inside
1. Temperature set too low.
2. Food not cooked for long enough time.
Food tastes greasy or has
objectionable off-flavor
1. Food itself may have off-flavor.
2. Food stored improperly before cooking.
3. Too much griddle fat used.
4. Temperature set too low.
Noticeable build-up of
gum on griddle
1. Temperature set too high.
2. Griddle surface needs cleaning and/or seasoning.
3. Too much griddle fat used.