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If You Need Assistana5 Or
Service
This section is designed to help you save the cost of a service call. First we outline possible
problems, their causes and their solutions. However, you may still need assistance or service.
When calling an authorized Whirlpool service company for help or calling for service, you will
need to provide a complete description of the problem, your appliance’s complete model and
serial numbers and the purchase date. (See page 2.) This informati’on is needed to respond to
your request properly.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It coulcl save you the cost of a
service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Your refrigerator The power supply cord is not Firmly plug pcwer cord into a live circuit
will not operate
plugged into a live circuit with with proper vcltage. (See
page
5.)
proper voltage.
A household fuse has blown or
Replace household fuse or reset circuit
breaker.
circuit breaker tripped.
The Refrigerator Control is not
Set Refrigerator Control to a numbered
set correctly.
setting. (See page 7.)
Unfamiliar There is something on top of or Remove item Yom on top of or behind
sounds or a
behind the refrigerator.
rattling/jingling
the refrigerator.
noise
The sounds are normal.
New features #In your new refrigerator
make new soLinds. (See “Understanding
the sounds you may hear” on page 13.)
There is water in
the defrost pan
This is normal in hot, muggy Make sure the refrigerator is level so the
weather. The pan may even be
pan does not overflow.
half full.
The lights do
not work
The motor
seems to run
too much
A household fuse has blown or
circuit breaker tripped.
The power
supply cord is not
plugged into a live circuit with
proper voltage.
The bulb is burned out.
The condenser coils are dirty.
It
is hot outside or in the room.
Thedoorhasbeenopened
frequently.
A large amount of food has
been put in at one time.
Replace household fuse or reset circuit
breaker.
Firmly plug poMer cord into a live circuit
with proper vo tage. (See page 5.)
Replace bulb. (See page 12.)
Clean the coils (See page 15.)
On hot days, or if the room is to warm,
the motor naturally runs longer.
Open the door as few times as possible.
The motor will run longer in order to cool
down the interior when food is added.
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