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If You Need Assistance Or
Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling an
authorized Whirlpool service company for help or calling for service, please provide a detailed
description of the problem, your appliance’s complete model and serial numbers and the
purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
POSSIBLE CAUSE
Your refrigera-
The power supply cord is not
tor will not plugged into a live circuit with
operate
proper voltage.
A housexhold fuse has blown
or circuit breaker tripped.
Unfamiliar
sounds or a
The Refrigerator Control is
not set correctly.
There is something on top of
or behind the refrigerator.
SOLUTION
Firmly plug power cord into a live
circuit with proper voltage. (See
page 5.)
Replace household fuse or reset
circuit breaker.
Set Refrigerator Control to a num-
bered setting. (See page 7.)
Remove item from on top of or
behind the refrigerator.
rattlingljingling
noise
The sounds are normal.
New features on your new refrigera-
tor make new sounds. (See “Under-
standing the sounds you may hear’
on page 17.)
There is water
in the defrost
pan
The lights do
not work
The ice maker
will not
operate
This is normal in hot, muggy
Make sure the refrigerator is level so
weather. The pan may even
the pan does not overflow.
be half full.
A household fuse has blown
Replace household fuse or reset
or circuit breaker tripped.
circuit breaker.
The power supply cord is not
Firmly plug power cord into a live
plugged into a live circuit with
circuit with proper voltage. (See
proper voltage.
paw 5.1
The bulb is burned out.
Replace bulb. (See page 16.)
The freezer has not had
Allow the freezer time to get cold-
enough time to get cold.
d
this could take overnight.
The signal arm is in the OF
Push signal arm down to the ON
(up) position.
position. (See page 13.)
The water valve is turned off.
Turn the water valve on.
Water is not getting to the ice
Check the water line for clogs or
maker.
leaks.