Whirlpool 5VGS3SHGKQ00 Refrigerator User Manual


 
19
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the
cost of an unnecessary service call.
Your refrigerator will not operate
Is the power supply cord unplugged?
Plug into a grounded
(earthed) outlet.
Has a household fuse or circuit breaker tripped?
Replace
the fuse or reset the circuit breaker.
Is the refrigerator or freezer control turned to the OFF
position?
Refer to the Setting or Using the Controls
section.
Is the refrigerator defrosting?
Recheck to see if the
refrigerator is operating in 30 minutes. Your refrigerator will
regularly run an automatic defrost cycle.
Is the refrigerator not cooling?
For models with digital
controls, turn the unit OFF then ON again to reset. See the
Setting or Using the Controls section. If this does not
correct the problem, call for service.
The lights do not work
Is the power supply cord unplugged?
Plug into a grounded
(earthed) outlet.
Is a light bulb loose in the socket or burned out?
See the
Changing the Light Bulb(s) section.
There is water in the defrost drain pan
Is the refrigerator defrosting?
The water will evaporate. It is
normal for water to drip into the defrost pan.
Is it more humid than normal?
When it is humid, expect that
the water in the defrost pan will take longer to evaporate.
The motor seems to run too much
Is the room temperature hotter than normal?
The motor
will run longer under warm conditions. At normal room
temperatures, expect your motor to run about 40% to 80% of
the time. Under warmer conditions, it will run even more.
Has a large amount of food just been added to the
refrigerator?
Adding a large amount of food warms the
refrigerator. The motor normally will run longer to cool the
refrigerator back down.
Are the doors opened often?
The motor will run longer
when this occurs. Conserve energy by getting all items out at
one time, keeping food organized, and closing the door as
soon as possible.
Are the controls not set correctly for the surrounding
conditions?
Refer to the Setting or Using the Controls
section.
Are the doors not closed completely?
Close the doors
firmly. If they do not close completely, see The doors will not
close completely later in this section.
Are the condenser coils dirty?
This prevents air transfer and
makes the motor work harder. Clean the condenser coils.
Refer to the Cleaning section.
Are the door gaskets not sealed all the way around?
Contact a technician or other qualified person.
NOTE:
Your new refrigerator will run longer than your old one
due to its high-efficiency motor.
The refrigerator seems to make too much noise
The sounds may be normal for your refrigerator. See the
Normal Sounds section.
The ice maker is not producing ice or not enough ice
Has the ice maker just been installed?
Wait 72 hours for full
ice production to begin. Once your refrigerator is cooled, the
ice maker should produce 70 to 120 cubes every 24 hours.
Is the freezer temperature cold enough to produce ice?
Wait 24 hours after ice maker hook-up for ice production. See
the Setting or Using the Controls section.
Is the ice maker wire shutoff arm in the OFF (arm up)
position (on some models)?
Lower the wire shutoff arm to
the ON (arm down) position. See the Ice Maker and Storage
Bin/Bucket section.
Is the ice maker switch in the OFF (right) position (on
some models)?
Move ice maker switch to the ON (left)
position. See the Ice Maker and Storage Bin/Bucket
section.
Is the water line shutoff valve to the refrigerator turned
on?
Turn on the water valve. See the Water Supply
Connection section.
Does the ice maker mold have water in it or has no ice
been produced?
Make sure your refrigerator has been
connected to a water supply and the supply shutoff valve is
turned on. See the Water Supply Connection section.
Is an ice cube jammed in the ice maker ejector arm?
For models with an interior ice bin, remove the ice from the
ejector arm with a plastic utensil. For models with an ice
bucket located on the freezer door, access the ice maker by
depressing the ice sensor door on the upper left side of the
freezer interior. While depressing the sensor door, lift the ice
maker service door and remove the ice from the ejector with
a plastic utensil. See the Ice Maker and Storage Bin/Bucket
section.
Has a large amount of ice just been removed?
Allow 24
hours for ice maker to produce more ice.
Are the controls set correctly?
See the Setting or Using
the Controls section.
Is there a water filter installed on the refrigerator?
The
filter may be clogged or installed incorrectly. Check the filter
installation instructions to ensure that the filter was installed
correctly and is not clogged. If installation or clogging is not a
problem, call a technician or other qualified person.
NOTE:
If not due to any of the above, there may be a problem
with the water line. Call for service.
Off-taste, odor or gray color in the ice
Are the plumbing connections new, causing discolored or
off-flavored ice?
Discard the first few batches of ice.
Have the ice cubes been stored too long?
Throw old ice
away and make a new supply.
Does the freezer and ice bin or bucket need to be
cleaned?
See the Cleaning or Ice Maker and Storage Bin/
Bucket section.