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If You Need Assistance
Or
Service
This section is designed to help you save the cost of a service call. First we outline possible problems,
their causes and their solutions. However, you may still need assistance or service. When calling an
authorized WhirlpoolSM service company for help or calling for service. you will need to provide a
complete description of the problem, your appliance’s complete model and serial numbers and the
purchase date, (See page 2.) This information is needed to respond to your request properly.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM POSSIBLE CAUSE
SOLUTION
Your refrigerator
The power supply cord is not
Firmly plug power cord into a live circuit
will
not
operate
plugged into a live circuit with
with proper voltage. (See page 5.)
proper voltage.
A household fuse has blown or
Replace household fuse or reset circuit
circuit breaker tripped.
breaker.
The Refrigerator Control is not
Set Refrigerator Control to a numbered
set correctly.
setting. (See page 7.)
Unfamiliar
There is something on top of or
Remove item from on top of or behind
sounds or a
behind the refrigerator.
the refrigerator.
rattling/jingling
The sounds are normal.
noise
New features on your new refrigerator
make new sounds. (See “Understanding
the sounds you may hear” on page
13.)
There is water in
This is normal in hot, muggy
Make sure the refrigerator is level so the
the defrost pan
weather. The pan may even be
pan does not overflow.
half full.
The lights do
not work
The motor
seems to run
too much
A household fuse has blown or
circuit breaker tripped.
The power supply cord is not
plugged into a live circuit with
proper voltage.
The bulb is burned out.
The condenser coils are dirty.
It is hot outside or in the room.
Thedoorhasbeenopened
frequently.
A large amount of food has
been put in at one time.
Replace household fuse or reset circuit
breaker.
Firmly plug power cord into a live circuit
with proper voltage. (See page 5.)
Replace bulb. (See page 12.)
Clean the coils (See page 15.)
On hot days, or if the room is too warm,
the motor naturally runs longer.
Open the door as few times as possible.
The motor will run longer in order to cool
down the interior when food is added.
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