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If You Need Assistance Or
Service
Performance problems often result from little things you can fix without tools. Please read
through the chart below before calling for service on your appliance.
1. Before calling for assistance . . .
Listed in this chart are the most common problems consumers run into with their appliances.
Please read through this and see if it can solve your problem.
PROBLEM
Your refrigera-
tor will not
operate
The lights do
not work
CHECK THE FOLLOWING
Is the power supply cord firmly plugged into a live circuit with proper
voltage?
Has a household fuse or circuit breaker blown/tripped?
Is the Refrigerator Control set to the OFF position?
Is the power supply cord firmly plugged into a live circuit with proper
voltage?
Has a household fuse or circuit breaker blown/tripped?
’
Is a bulb burned out?
You hear unfa-
Is something on top of or behind the refrigerator?
miliar sounds or
a rattling/
Some new sounds are normal. See “Understanding the sounds you
jingling noise
may hear” on page 11.
There is water in
This is normal on hot, muggy days. Make sure the refrigerator is level
the defrost pan
so the pan does not overflow.
The motor
Are the condenser coils dirty?
seems to run
too much
Has the door been open often? Has a large amount of food been
added at one time? The motor naturally runs longer in these cases.
Is the room hot? If the room is too warm, the motor runs longer to
keep the unit cool.
2. If the problem is not due to
one of the items listed in
Step I+ . . .
Contact the dealer from whom you pur-
chased the unit or an authorized Whirlpool*
service company.
1
+When asking for help or service:
Please provide a detailed description of
the problem, your appliance’s complete
model and serial numbers, and the
purchase date. (See page 2.) This
information will help us respond properly
to your request.
L
3. If you need FSP’ replace-
ment parts+ . . .
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need a
replacement part for your Whirlpool appli-
ante. FSP replacement parts will fit right
and work right because they are made to
the same exacting specifications used to
build every new Whirlpool appliance.
To locate FSP replacement parts in your
area, contact the dealer from whom you
purchased the unit or an authorized Whirl-
pool service company.
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