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Before calling the After-Sales Service:
1. See if you can solve the problem yourself with the help of the suggestions given in the “Troubleshooting guide“.
2. Switch the appliance off and back on again it to see if the fault persists.
If after the above checks the fault still occurs, get in touch with the nearest After-sales Service.
Always specify:
• a brief description of the fault;
• the type and exact model of the oven;
• the service number (number after the word Service on the rating plate), located on the right hand edge of the oven cavity
(visible when the oven door is open). The service number is also indicated on the guarantee booklet;
• your full address;
• your telephone number.
If any repairs are required, please contact an authorised After-sales Service (to guarantee that original spare parts will be used
and repairs carried out correctly).
Oven exterior
IMPORTANT: do not use corrosive or abrasive detergents. If any of these products accidentally comes into contact with
the appliance, clean immediately with a damp cloth.
• Clean the surfaces with a damp cloth. If it is very dirty, add a few drops of washing up detergent to the water. Finish off
with a dry cloth.
Oven interior
IMPORTANT: do not use abrasive sponges or metallic scrapers or scourers. Over time, these can ruin enamelled surfaces
and the oven door glass.
• After every use, allow the oven to cool then clean it preferably while it is still warm in order to remove built-up dirt and
stains caused by food residues (e.g. food with a high sugar content).
• Use proprietary oven detergents and follow the manufacturer’s instructions to the letter.
• Clean the door glass with a suitable liquid detergent. The oven door can be removed to facilitate cleaning (see
MAINTENANCE).
• The top heating element of the grill (see MAINTENANCE) can be lowered (some models only) to clean the roof of the oven.
N.B.: during prolonged cooking of foods with a high water content (e.g. pizza, vegetables, etc.) condensation may form
on the inside of the door and around the seal. When the oven is cold, dry the inside of the door with a cloth or sponge.
Accessories:
• Soak the accessories in water with washing up detergent immediately after use, handling them with oven gloves if still hot.
• Food residues can be easily removed using a brush or sponge.
Cleaning the rear wall and catalytic side panels of the oven (if present):
IMPORTANT: do not use corrosive or abrasive detergents, coarse brushes, pot scourers or oven sprays which could
damage the catalytic surface and ruin its self-cleaning properties.
• Operate the oven empty with the fan-assisted function at 200°C for about one hour
• Next, leave the appliance to cool down before removing any food residue with a sponge.
Cleaning cycle of ovens with pyrolysis function (if present):
This function burns off spatters produced inside the oven during cooking at a temperature of approx. 500°C. At this high
temperature, the deposits turn into a light ash which can be easily wiped away with a damp cloth, when the oven is cool. Do not
select the pyrolysis function after every use, only when the oven is very dirty or produces smoke or fumes while preheating or
cooking.
• If the oven is installed below a hob, make sure that all burners or electric hotplates are switched off during the self-
cleaning (pyrolysis) function.
AFTER-SALES SERVICE
CLEANING
WARNING
- Never use steam cleaning equipment.
- Only clean the oven when it is cool to the touch.
- Disconnect the appliance from the power supply.
WARNING
- Do not touch the oven during the pyrolysis cycle.
- Keep children away from the oven during the pyrolysis cycle.