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Before You Call For Service
If you are having an operating problem,
check the chart to see what the cause
might be before you call for assistance.
OPERATING PROBLEM
CHECK IF
WHAT TO DO
Nothing operates.
1 Cooktop is properly connected to
. Contact qualified service technician
gas and electrical supplies.
to reconnect cooktop to gas and/or
electrical supplies. (See Installation
Instructions.)
. Fuse has blown or circuit breaker . Replace fuse or reset circuit breaker.
has tripped.
In case of prolonged power failure,
manually light burners (see page 4).
1 The flow of combustion and /or
. Remove blockage to air flow to and
ventilation air to the cooktop is
around cooktop.
blocked.
Burner fails to light.
. Cooktop is connected to electrical
1 Contact qualified service technician
power.
to reconnect cooktop to electrical
supply. (See Installation
Instructions.)
. Fuse has blown or circuit breaker . Replace fuse or reset circuit breaker.
has tripped.
In case of prolonged power failure,
manually light burners (see page 4).
. Burner ports are clogged.
. Clean with a straight pin (see pages
5 and 6).
Burner flames are uneven.
1 Burner ports are clogged.
. Clean with a straight pin (see pages
5 and 6). If this fails, call a qualified
technician for service.
Burner flames lift off ports, are
. Contact qualified technician to check
yellow, or are noisy when turned
air/gas mixture.
off.
Burner makes pop$ng noise
. Burner is wet from washing.
. Let dry.
when on.
Control knob(s) will not turn.
1 You pushed in knob(s) before trying to
. Push in knob(s) before turning.
turn.
Food sticks to griddle.
. Griddle surface is scratched.
. Use only correct cooking and
cleaning utensils that will not
damage griddle surface.
. Griddle surface is seasoned.
. Season griddle surface, if needed.
. Griddle control knob is set on HI.
. Turn control to a lower setting to
cook.
(See page 4 for additional griddle
cooking tips.)
Cooking results aren’t what you
. Flame size fits the cooking utensil . Adjust flame size to fit cooking
expected.
being used. utensil.
. Pans are the size called for in the . Use correct-size pans.
recipe.
. You are following a tested recipe
. Modify recipe or find a new recipe.
from a reliable source.
. The cooking utensils have smooth,
. Use cooking utensils with smooth,
flat bottoms and fit the surface
flat bottoms.
burners.
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