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If You Need Service Or Assistance
We suggest you follow
these steps:
1. Beiore calling for assistance..
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
If your dishwasher will not run, or stops
during a cycle:
c Is the door tightly closed and securely latched?
* Has the cycle been correctly set?
9 Is the water turned on?
* Have you checked your home’s main fuses or
circuit breaker box?
l
Is the dishwasher wired into a live circuit with the
proper voltage?
= If the motor has stopped because of an overload,
it will automatically reset itself within a few min-
utes If the motor does not start, call for service.
If dishwasher won’t fill:
* Is overflow protector stuck in “up” position?
Overflow protector should move up and down
freely. Press down to release.
If water remains in the dishwasher:
. Has the cycle completed?
* A small amount of remaining water is normal.
@ Is drain air gap clogged?
If detergent remains in the covered
detergent cup:
* Is the bottom rack in backwards? (The rack
bumpers should be at the front.)
* Is the dishwasher detergent fresh and dry
without lumps?
+ Is the cycle completed?
If white residue appears on front of
access panel:
* Is more detergent being used than needed? See
page 9 for recommended amounts of detergent.
* Some liquid detergents develop excess foam
and build up on exterior of access panel. Try a
different brand to reduce foaming and eliminate
build-up.
: if ycii net!0 dsilslance’i.
Call Whirlpool COOL-LINE8 service assist-
ance telephone number. Dial free from any-
where in the U.S.:
1-800-253-1301
and talk with one of our trained consultants, The
consultant can instruct you in how to obtain satis-
factory operation from your appliance or, if service
is necessary, recommend a qualified service com-
pany in your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your
correspondence.
3. If you need service?..
Whirlpool has a nationwide
VL+l 01”
ipx’
network of authorized
WhirlpoolSMservice com-
SERvlCE panies. Whirlpool service
technicians are trained to
fulfill the product warranty
and provide after-warranty service, anywhere in
the United States. To locate the authorized
Whirlpool service company in your area, call our
COOL-LINE@ service assistance telephone
number (see Step 2) or look in your telephone
directory Yellow Pages under:
APPLIANCES - HO”SEHDLD -
ELECTRlCAL APPLIANCES -
MAJOR - SERVICE * REPAIR
MAJOR- REPAIRING A PARTS
OR
WASHING MAClilNES. DRYERS
6 IRONERS - SERVICING
WHIRLPOOL APPLIANCES
AUTHORIZED WHIRLPOOL SERVICE
SERYlCE (‘O.MPA.V,ES
XYZ SERVICE co
123 MAPLE
999-9999
4. if you need FSP replacement parts?..
FSP is a registered trademark of Whirlpool Corpo-
ration for quality parts. Look for this symbol of
quality whenever you need a replacement part for
your Whirlpool appliance. FSP replacement pans
will fit right and work right, because they are made
to the same exacting specifications used to build
every new Whirlpool appliance.
To locate FSP replacement pans in your area,
refer to Step 3 above or call the Whirlpool
COOL-LINE service assistance number in Step 2.
5. If you are rrot satisfied with how the
problem was solved?.
* Contact the Major Appliance Consumer Action
Panel (MACAP). MACAP is a group of indepen-
dent consumer experts that voices consumer
views at the highest levels of the major appliance
industry.
0 Contact MACAP only when the dealer, autho-
rized servicer or Whirlpool have failed to resolve
your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
l
MACAP will in turn inform us of your action.
*When requesting assistance, please provide:
model number, serial number, date of purchase,
and a complete description of the problem. This
information is needed in order to better respond
to your request.
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