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If You Need Assistance
Or
Service
This section is designed to help you save the cost of a service call. Part
1
of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM POSSIBLE CAUSE
SOLUTION
Your refrlgera-
tor will not
operate
The power supply cord is not
plugged into a live circuit
with proper voltage.
A household fuse has blown
or circuit breaker tripped.
The Refrigerator Control is
not set correctly.
Firmly plug power cord into a live
circuit with proper voltage. (See
paw54
Replace household fuse or reset
circuit breaker.
Set Refrigerator Control to a num-
bered setting. (See page 7.)
Unfamiliar
There is something on top of
sounds or a
or behind the refrigerator.
rattling/jingling
The sounds are normal.
noise
There is water
In the defrost
pan
This is normal in hot, muggy
weather. The pan may even
be half full.
Remove item from on top of or
behind the refrigerator.
New features on your new refrigera-
tor make new sounds. (See “Under-
standing the sounds you may heat’
on page 18.)
Make sure the refrigerator is level so
the pan does not overflow.
The lights
do not work
The ice
maker will
not operate
A household fuse has blown
Replace household fuse or reset
or circuit breaker tripped. circuit breaker.
The power supply cord is not Firmly plug power cord into a live
plugged into a live circuit
circuit with proper voltage. (See
with proper voltage.
pw5.)
The bulb is burned out.
Replace bulb. (See page 17.)
The freezer has not had
Allow the freezer time to get cold-
enough time to get cold.
this could take overnight.
The signal arm is in the OFF
Push signal arm down to the ON
(up) position.
position. (See page 14.)
The water valve is turned off.
Turn the water valve on.
Wafer is not getting to the ice
Check the water line for clogs or
maker.
leaks.
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