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If You Need Assistance Or
Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance Center for help
or calling for service, please provide a detailed description of the problem, your appliance’s complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before calling for assistance . . .
Performance oroblems often result from little thinas vou can find and fix without tools of anv kind. Please
check the chdrt below for problems you can fix. Itcohld save you the cost of a service call.’
PROBLEM
POSSIBLE CAUSE SOLUTION
Your refrigerator
The power supply cord is not
Firmly plug power cord into a live circuit
will not operate
plugged into a live circuit with
with proper voltage. (See page 5.)
proper voltage.
A household fuse has blown or
Replace household fuse or reset circuit
circuit breaker tripped. breaker.
The Refrigerator Control is not Set Refrigerator Control to a numbered
set correctly.
setting. (See page 7.)
Unfamiliar
There is something on top of or Remove item from on top of or behind
sounds or a
behind the refrigerator.
the refrigerator.
rattling/jingling
The sounds are normal.
noise
New features on your new refrigerator
make new sounds. (See “Understanding
the sounds you may hear” on page 14.)
There is water in
This is normal in hot, muggy
Make sure the refrigerator is level so the
the defrost pan
weather. The pan may even be pan does not overflow.
half full.
The lights do
not work
The optional ice
maker will not
operate
/
1
20
A household fuse has blown or
circuit breaker tripped.
The power supply cord is not
plugged into a live circuit with
proper voltage.
The bulb is burned out.
The freezer has not had
enough time to get cold.
The signal arm is in the OFF
(up) position.
The water valve is turned off.
Water is not getting to the ice
maker.
Replace household fuse or reset circuit
breaker.
Firmly plug power cord into a live circuit
with proper voltage. (See page 5.)
Replace bulb. (See page 13.)
Allow the freezer time to get cold-this
could take overnight.
Push signal arm down to the ON
position. (See page 12.)
Turn the water valve on.
Check the water line for clogs or leaks.
The motor
seems to run
too
much
The condenser coils are dirty,
It is hot outside or in the room,
Thedoorhasbeenopened
frequently.
A large amount of food has
been put in at one time,
Clean the coils (See page 16.)
On hot days, or if the room is too warm,
the motor naturally runs longer.
Open the door as few times as possible.
The motor will run longer in order to cool
down the interior when food is added.