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If You Need Service Or Assistance
We suggest you follow
these steps:
1. Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
If freezer stops running:
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Check to see if power cord is plugged into
the outlet.
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Check fuse box or circuit breaker.
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Check electric company for a power failure.
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Be sure Temoerature Control is turned ON.
If motor seems to run too long :
1. If large amounts of unfrozen food have been put
into the freezer, motor will run longer.
2. On hot summer days or if room is hot, motor will
run longer to provide correct amount of cooling.
3. Is the condenser free of dust and lint?
4. Check to see that there is enough air circulation
space above and In back of the freezer.
2. If you need assistance:..
Call Whirlpool COOL-LINE@ service
assistance telephone number. Dial free
from anywhere in the U.S.:
1-600-253-1301
and talk with one of our trained consultants.
The consultant can instruct you in how to obtain
satisfactory operation from your appliance or,
if service is necessary, recommend a qualified
service company in your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your
correspondence.
3. If you need service’...
Whirlpool has a nation-
wide network of autho-
rized WhirlpoolSM service
companies. Whirlpool
iRV’CE service technicians are
trained to fulfill the prod-
uct warranty and provide after-warranty service,
anywhere in the United States. To locate the
authorized Whirlpool service company in your
area, call our COOL-LINE@ service assistance
telephone number (see Step 2) or look in your
telephone directory Yellow Pages under:
APPLIANCES - nG”SEnOLD -
ELECTRICAL APPLIANCES -
MAJOR-SERVICE L REPAIR
MIJGR-REPAIRING~PARTS
OR
4. If you need FSPS replacement parts’...
FSP is a registered trademark of Whirlpool Cor-
poration for quality parts. Look for this symbol of
quality whenever you need a replacement part for
your Whirlpool appliance. FSP replacement parts
will fit right and work right, because they are made
to the same exacting specifications used to build
every new Whirlpool appliance.
To locate FSP replacement parts in your area,
refer to Step 3 above or call the Whirlpool COOL-
LINE service assistance number in Step 2.
5. If you are not satisfied with how the
problem was solved’...
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Contact the Major Appliance Consumer Action
Panel (MACAP). MACAP is a group of indepen-
dent consumer experts that voices consumer
views at the highest levels of the major
appliance industry.
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Contact MACAP only when the dealer, autho-
rized servicer or Whirlpool have failed to resolve
your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
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MACAP will in turn inform us of your action.
*When requesting assistance, please provide:
model number, serial number, date of purchase,
and a complete description of the problem. This
information is needed in order to better respond
to your request.
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