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If You Need Assistance Or
Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance Center for help
or calling for service, please provide a detailed description of the problem, your appliance’s complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. lt could save you the cost of a service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
The freezer stops
The power cord in not plugged Firmly plug the power cord into a live
running
into a live circuit with the proper circuit with the proper voltage.
voftage.
A household fuse has blown or Replace fuse or reset circuit breaker.
circuit breaker has tripped.
The local power has failed. Wait for power to be restored.
The Temperature Control is set Set the Temperature Control to a num-
to OFF.
bered setting.
The motor seems
There is excessive frost or a Defrost and clean freezer or move
to run too long
package holding the door open. package so door closes property.
Large amount of unfrozen food The motor will naturally run longer. Add
have been added to freezer. no more unfrozen food at one time than
will freeze in 24 hour-approximately 2 to
3 Ibs. per cubic foot of freezer space.
The day is hot and muggy or the
The motor will run longer to provide the
room is too warm.
correct amount of cooling.
There is not enough air circula-
See “Choosing the proper location” on
tion space around the freezer.
page 6.
The freezer The local power has failed.
Unplug the freezer for 30 minutes to allow
clicks but does the refrigeration system to equalize.
not
run
During this time, keep the door closed
whenever possible.
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