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■ Has one or more burners stopped working during use?
Allow the cooktop to cool down for 30 minutes then turn the
burner on again.
Excessive heat around cookware on cooktop
■ Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than ½" (1.3 cm) outside the cooking area.
■ Do cooktop surfaces become hot?
REMEMBER: When cooktop is in use, the entire cooktop
area may become hot.
Cooktop has flashing lights
■ Are the lights on the cooktop flashing on and off?
All cooktop control panel lights flash on and off, indicating
that one or more keys are permanently pressed. Follow the
steps below.
1. Make sure the cooktop controls are OFF.
2. Clean the cooktop touch control panel thoroughly. See
“General Cleaning” section.
3. If the cooktop lights continue to flash, disconnect power
or unplug the cooktop.
4. After 1 minute, reconnect power or plug in the cooktop.
5. If the lights continue to blink on and off, call for service.
Cooktop cooking results not what expected
■ Is the proper cookware being used?
See “Cookware” section.
■ Is the control knob set to the proper heat level?
See “Cooktop Controls” section.
■ Is the appliance level?
Level the appliance. See the Installation Instructions.
■ Does it appear to take longer to cook food at a certain
power level than usual or some power levels do not
perform as well as usual.
The cooktop regulates the temperature of the internal
components and automatically reduces the power of all the
elements in use without any visual or audible feedback. Allow
the cooktop to cool down for 30 minutes to resume normal
cooking performance. See “To Use” in the “Cooktop
Controls” section.
Cooktop element is warm but does not glow red
■ Is the Accusimmer
®
control knob set to Simmer?
See “Accusimmer
®
Feature” section.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only FSP
®
replacement parts. FSP
®
replacement parts will fit
right and work right because they are made with the same
precision used to build every new WHIRLPOOL
®
appliance.
To locate FSP
®
replacement parts in your area, call us or your
nearest Whirlpool designated service center.
In the U.S.A.
Call the Whirlpool Customer eXperience Center
toll free: 1-800-253-1301 or visit www.whirlpool.com.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors and service
companies. Whirlpool designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
All cooktop control panel lights On
All cooktop control panel lights Off