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If none of these items is causing your problem, see the “Requesting Assistance or Service”
section on page 29.
Problem
The microwave oven
will not run.
Microwave cooking
times seem too long.
The turntable will
not turn.
The display shows a time
counting down but the
oven is not cooking.
You do not hear the
Programming Tone.
The fan seems to be
running slower than
usual.
The display is
showing “:”.
Cause
•
The door is not firmly closed and latched.
•
You did not touch START/ENTER.
•
You did not follow directions exactly.
•
An operation that was programmed earlier is still running.
•
You have not entered numbers after touching COOK TIME.
•
The electric supply to your home or wall outlets is low or
lower than normal. Your electric company can tell you if the
line voltage is low. Your electrician or service technician can
tell you if the outlet voltage is low.
•
The cook power is not at the recommended setting.
•
Larger amounts of food need longer cooking times.
•
The turntable is not correctly in place. Make sure the turntable
is correct-side up and is sitting securely on center shaft.
•
The support is not operating correctly. Remove turntable,
check that the turntable support is properly in place, and
restart oven. If turntable support does not move, call a
designated service technician for repair. Cooking without the
turntable can give you poor results.
•
The oven door is not closed completely.
•
You have set the controls as a kitchen timer. Touch
OFF/CANCEL to cancel the Minute Timer.
•
The command is not correct.
•
The oven has been stored in a cold area. The fan will run
slower until the oven warms up to normal room temperature.
•
There has been a power interruption. Reset the clock.
Troubleshooting
Most cooking problems often are caused by little things you can find and fix without
tools of any kind. Check the lists below before calling for assistance or service. If
you still need help, see the “Requesting Assistance or Service” section.
If microwave does not operate, first check
the following:
•
Is the microwave plugged into a live outlet with the proper voltage? (See installation
instructions.)
•
Have you blown a household fuse or tripped a circuit breaker?
•
Has the electric company experienced a power failure?
Other possible problems and their causes:
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