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If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of thii section
outlines possible problems, their causes, and actions you can take to solve each problem. Parts
2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer
Assistance Center for help or calling for service, please provide a detailed description of the
problem, your appliance’s complete model and serial numbers, and the purchase date. (See
page 2.) Thii information will help us respond properfy to your request.
1. Before calling for assistance . . .
Performance probbms often result from little things you can find and fii without tools of any
kind. Please check the chart hebw for problems you can fix. lt could save you the cost of a
service call.
PROBLEM
POSSIBLE CAUSE
SOLUTlON
Nothing will The power supply cord is not
Plug power supply cord into a live
operate
plugg~gt~~;~; live circuit with the
circuit with the proper voltage. (See
pages 7 and 9.)
Ahouseholdfusehasbbwnora
Replace household fuse or reset circuit
circuit breaker has tripped.
breaker.
The electric company has experi-
Check electric company for a power
enced a power failure.
failure.
The mkro- The door is not firmly dosed and
Fhly dose and latch door.
wave oven latched.
will not run
You did not touch START/ENTER. Touch START/ENTER.
You did not follow directions
Check instructions for the function you
exactly.
are operating.
An operation that was programmed
Touch OFF/CANCEL to cancel
earlier is still running.
previous programming.
Tumtabie
Turntable is not correctly in place.
Make sure tumtabb is correct-side up
will not turn
and is sitting securely on center shaft.
Support is not operating correctly.
Remove turntable and restart oven. If
turntable support does not move, call
an authorized Whirlpool service
technician for repair. Cooking without
the turntable can give you poor results.
Mkrowavo
The electric supply to your home or
Your electric company can tell you if
cooking
wall outlets is low or lower than the line voltage is low. Your electrician
times seem normal.
or senke technician can tell you if the
too long
outlet voltage is bw.
The cook power is not at the Check “Microwave cooking chart” on
recommended setting.
page 33.
There is not enough cooking time
Allow for more time when cooking
for the amount of food being
more food at one time.
woksd.
continued on next page