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14
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■ Has a household fuse blown or has a circuit breaker
tripped?
Replace the fuse or reset the circuit.
Oven will not operate
■ Is the door completely closed?
Firmly close door.
■ Is a spacer (on some models) attached to the inside of the
door?
Remove spacer and then firmly close door.
■ Is the electronic oven control set correctly?
See “Microwave Oven Control” section.
■ On some models, is the Child Lock set?
See “Child Lock” section.
■ Is the magnetron working properly?
Try to heat 1 cup (250 mL) of cold water for 2 minutes at
100% cooking power. If water does not heat, call for service.
See “Assistance or Service” section.
Oven makes humming noise
■ This is normal and occurs when the power supply switches
the magnetron on and off.
Oven door looks wavy
■ This is normal and will not affect performance.
Turntable will not operate
■ Is the turntable properly in place?
Make sure turntable is correct side up and is sitting securely
on the turntable support.
■ Is the turntable support operating properly?
Remove turntable. Remove and replace turntable support.
Replace turntable. Place 1 cup (250 mL) of water on the
turntable, then restart oven. If it still is not working, call for
service. See “Assistance or Service” section. Do not operate
the oven without turntable and turntable support working
properly.
Turntable rotates in both directions
■ This is normal and depends on motor rotation at the
beginning of the cycle.
Display shows messages
■ Is the display showing “:”?
There has been a power failure or the Clock time has been
turned off. See “Display” section to clear display. See “Clock”
section to reset or turn on Clock.
Fan running slower than usual
■ Has the oven been stored in a cold area?
The fan will run slower until the oven warms up to normal
room temperature.
Cooking times seem too long
■ Is the cooking power set properly?
See “Cooking Power” section.
■ Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
■ Is the incoming voltage less than specified in “Microwave
Oven Safety?”
Have a qualified electrician check the electrical system in the
home.
Radio or TV Interference
■ Is the microwave oven plugged into the same outlet?
Try a different outlet.
■ Is the radio or TV receiver near the microwave oven?
Move the receiver away from the microwave oven, or adjust
the radio or TV antenna.
■ Are the microwave oven door and sealing surfaces clean?
Make sure these areas are clean.