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If You Need Service Or Assistance.
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We suggest you follow these
steps:
1. Before calling for assistance...
Performance problems often result from little
things you can find and fix without tools of any
kind.
If nothing operates:
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Is the power supply cord connected to a live
circuit with the proper voltage? (See Installation
Instructions.)
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Have you checked your home’s main fuses or
circuit breaker box?
If the oven will not operate:
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Is the Selector (upper/single oven) turned to
BAKE or BROIL? If Selector is turned to TIMED
BAKE, wait until the start time is reached.
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Is the Temperature Control turned to a tem-
perature setting?
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Is the electronic MEALTIMER-‘ clock set
correctly?
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Is the Oven Lock Lever all the way to the left?
If the Self-Cleaning cycle will not operate:
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Are the Selector and Temperature Control set
to CLEAN?
9 Does the clock show the right time of day?
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Have you set a delay start time?
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Did you push the Self-Clean button?
9 Is the Oven Lock Lever all the way to the right?
If cooking results aren’t what you expected:
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Is the oven level?
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Does the oven temperature seem too low or too
high? See page 14.
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If needed, have you preheated the oven as the
recipe calls for?
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Are you following a tested recipe from a reliable
source?
9 If baking, have you allowed 1 112 to 2 inches (4-
5 cm) on all sides of the pans for air circulation?
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Are the pans the size called for in the recipe?
2. If you need assistance*...
Call Whirlpool COOL-LINE” service assis-
tance telephone number. Dial free from
anywhere in the U.S.:
1-800-253-l 301
and talk with one of our trained consultants. The
consultant can instruct you in how to obtain
satisfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in your area.
If you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your
correspondence.
3. If you need service*...
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Whirlpool has a nationwide
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companies. Whirlpool
service technicians are
trained to fulfill the product warranty and provide
after-warranty service, anywhere in the United
States. To locate the authorized Whirlpool service
company in your area, call our COOL-LINE”
service assistance telephone number (see Step
2) or look in your telephone directory Yellow
Pages under:
APPLIANCES. HOUSEHOLD.
ELECTRICAL APPLIANCES -
MAJOR-SERVICE 8 REPAIR
MAJOR - REPAIRING & PARTS
OR
WASHING MACHINES, DRYERS
& IRONERS-SERVICING
WHIRLPOOL APPLIANCES
AUTHORIZED WHIRLPOOL SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 Mxle... 999~9999
4. If you need FSP. replacement parts*...
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this symbol
of quality whenever you need a replacement part
for your Whirlpool appliance. FSP replacement
parts will fit right and work right, because they are
made to the same exacting specifications used to
build every new Whirlpool appliance.
To locate FSP replacement parts in your area,
refer to Step 3 above or call the Whirlpool
COOL-LINE service assistance number in Step 2.
5. If vou are not satisfied with how the
problem was solved’...
Contact the Major Appliance Consumer Action
Panel (MACAP). MACAP is a group of
independent consumer experts that voices
consumer views at the highest levels of the
major appliance industry.
Contact MACAP only when the dealer, author-
ized servicer or Whirlpool have failed to resolve
your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
MACAP will in turn inform us of your action.
When requesting assistance, please provide:
model number, serial number, date of purchase,
and a complete description of the problem. This
information is needed in order to better respond
to your request.
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