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12
If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance …
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
IF YOU NEED ASSISTANCE OR SERVICE
PROBLEM
Nothing will
operate
The surface
units will not
operate
Control
knob(s) will
not turn
Cooking
results are not
what you
expected
POSSIBLE CAUSE
The unit is not wired into a
live circuit with proper volt-
age.
A household fuse has blown
or a circuit breaker has
tripped.
A household fuse has blown
or a circuit breaker has
tripped.
You have not plugged in
surface units all the way.
You are not setting the
control knobs correctly.
You are not pushing in before
turning.
The cooktop is not level.
The recipe has never been
tested or is not from a reliable
source.
The pan used is not the type
or size recommended in the
recipe.
Cooking utensil does not fit
the surface unit being used.
SOLUTION
Wire the unit into a live circuit with
proper voltage. (See Installation
Instructions.)
Replace household fuse or reset
circuit breaker.
Replace household fuse or reset
circuit breaker.
Plug surface units in all the way.
(See “Replacing” on page 10.)
Push control knobs in before turning
to a setting.
Push control knob(s) in before turning
to a setting.
Level cooktop. (See Installation
Instructions.)
Use only tested recipes from a
reliable source.
Refer to a reliable cookbook for
recommended pan type and size.
Pan should be the same size or
slightly larger than surface unit being
used.