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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. First we outline possible problems,
their causes and their solutions. However, you may still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, you will need to provide a complete descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase date. (See
page 2.) This information is needed to respond to your request properly.
1. Before calling for assistance . . .
Performance problems often resutt from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix It could save you the cost of a service call.
1
--- -. _- --
PROBLEM
I POSSIBLE CAUSE I
SOLUTION
N
0
1
T
U
0
lothlng will
perate
he surface
nlts will not
pa-ate
‘ontrol knob(s)
411 not turn
ooklng results
re not what
ou expected
w
c
al
Y’
The unit is not wired into a live Wire the unit into a live circuit with proper
circuit with proper voltage.
voltage. (See Installation Instructions.)
A household fuse has blown or a
Replace household fuse or reset circuit
circuit breaker has tripped. breaker.
A household fuse has blown or a
Replace household fuse or reset circuit
circuit breaker has tripped. breaker.
Surface units are not plugged in Plug surface units in all the way.
all the way. (See ‘Replacing” on page 10.)
The control knobs are not being Push control knobs in before turning to a
set correctly.
setting.
You are not pushing in before
Push control knob(s) in before turning to a
turning. setting.
The cooktop is not level.
Level cooktop. (See Installation Instruc-
tions.)
The recipe has never been Use only tested recipes from a reliable
tested or is not from a reliable
source.
source.
The pan used is not the type or
Refer to a reliable cookbook for recom-
size recommended in the recipe. mended pan type and size.
Cooking utensil does not fit the Pan should be the same size or slightly
surface unit being used.
larger than surface unit being used.
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13