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If you need service or assistance,
we suggest you follow these
four steps:
1
l
Before calling for assistance.. .
3
l
If you need service”‘. . .
Performance problems often result from
little things you can find and fix yourself with-
out tools of any kind.
Whirlpool has a
nationwide net-
If nothing operates:
l
Is the cooktop correctly wired into a live
circuit with the proper voltage? (See Instal-
lation Instructions.)
fY=
vice Companies.
~ TmH-CARE
TECH-CARE service
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Have you checked the main fuse or circuit-
breaker box?
.A
technicians are
It surface units will not operate:
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Have you checked the main fuse or circuit-
breaker box?
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Are surface units plugged in all the way?
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Do the control knobs turn?
FRANCHISED SERVICE
trained to fulfill the
product warranty
and provide after-
warranty service, anywhere in the United
States. To locate TECH-CARE service in your
area, call our COOL-LINE service assistance
telephone number (see Step 2) or look in your
telephone directory Yellow Pages under:
If surface unit control knob or knobs will not
turn:
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Did you push in before trying to turn?
It cooking results aren’t what you expect:
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Is the cooktop level?
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Are you using pans recommended in the
Cooking Guide?
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Are the pans the size called for in the recipe?
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Are you following a tested recipe from a
reliable source?
APPLIANCES-HOUSEHOLD-
ELECTRICAL APPLIANCES-
MAJOR- SERVICE 8 REPAIR
MAJOR- REPAIRING 8 PARTS
OR
WHIRLPOOLAPPL~ANCES
WHIRLPOOLAPPLIANCES
FRANCrlSEDTFit. CARLStHVICF
FRANCHISED rECH CARESERVICE
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XYZ SERVICECO
XYZSERVICE CO
'71 Maplr
999 9999 123 Maple 999-9999
OR
WASHING MACHINES.DRYERS
8 IRONERS-SERVICING
WHIRLPOOL APPLIANCES
FRANCHISEDTECH CARESERVICE
l
Do the cooking utensils have smooth, flat
bottoms?
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Do the cooking utensils fit the surface unit
being used?
See the Cooking Gulde for more information
on cooking problems and how to solve them.
4
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If you have a problem”‘. . .
2
l
If you need assistance:i’. . .
Call the Whlrlpool COOL-LINE p service as-
slstance telephone number. Dial free from:
Contlnental U.S. . . . . . . . . (800) 253-l 301
Mlchlgan . . . . . . . . . . . . . . .
(800) 632-2243
Alaska 81 Hawall . . . . . . . .
(800) 253- 1121
and talk with one of our trained Consultants,
The Consultant can instruct you in how to ob-
tain satisfactory operation from your appli-
ance or, if service is necessary, recommend a
qualified service company in your area,
Call our COOL-LINE service assistance tele-
phone number (see Step 2) and talk with one
of our Consultants, or if you prefer, write to:
Mr. Guy Turner, Vice President
Whirlpool Corporation
Administrative Center
2000 US-33 North
Benton Harbor, MI 49022
If you must call or write, please provide: model
number, serial number, date of purchase, and
a complete description of the problem. This
information is needed in order to better re-
spond to your request for assistance.