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If You Need Assistance
Or
Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
The oven will
not operate
The surface
units will not
operate
Control knob(s)
will not turn
POSSIBLE CAUSE
The power cord is not
plugged into a live circuit with
proper voltage.
A household fuse has blown
or a circuit breaker has
tripped.
The Oven Selector is not
turned to BAKE or BROIL.
The Oven Temperature
Control Knob is not turned to
a temperature setting.
A household fuse has blown
or a circuit breaker has
tripped.
Surface units are not plugged
in all the way.
The control knobs are not
being set correctly.
You are not pushing in before
turning.
SOLUTION
Plug the power cord into a live circuit
with proper voltage. (See Installation
Instructions.)
Replace household fuse or reset
circuit breaker.
Turn the Oven Selector to BAKE or
BROIL.
Turn the Oven Temperature Control
Knob to a temperature setting.
Replace household fuse or reset
circuit breaker.
Plug surface units in all the way.
(See “Replacing” on page 19.)
Push control knobs in before turning
to a setting.
Push control knob(s) in before turning
to a setting.
continued on next page
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