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17
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of
an unnecessary service call.
Nothing will operate
■ Is the power supply cord unplugged?
Plug into a grounded outlet.
■ Has a household fuse been blown or has the circuit
breaker been tripped?
Replace the fuse or reset the circuit.
Cooktop will not operate
■ Is the control knob set correctly?
Push in knob before turning to a setting.
■ On ceramic glass models, is the “Cooktop Lockout” set?
See “Cooktop Lockout” section.
Excessive heat around cookware on cooktop
■ Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than 1 in. (2.5 cm) outside the cooking area.
Hot Surface indicator light stays on
■ Does the Hot Surface indicator light stay on after control
knob(s) have been turned off?
See “Cooktop Controls” section.
Cooktop cooking results not what expected
■ Is the proper cookware being used?
See “Cookware” section.
■ Is the control knob set to the proper heat level?
See “Cooktop Controls” section.
■ Is the appliance level?
Level the appliance. See the Installation Instructions.
Oven will not operate
■ Is the electronic oven control set correctly?
See “Electronic Oven Control” section.
■ Has a delay start been set?
See “Timed Cooking” section.
■ On some models, is the Control Lock set?
See “Control Lock” section.
Oven temperature too high or too low
■ Does the oven temperature calibration need adjustment?
See “Oven Temperature Control” section.
■ On some models, does the cooling fan run during BAKE,
BROIL or CLEAN?
It is normal for the fan to automatically run when the oven is
in use. These helps cool the electronic control.
Oven indicator lights flash
■ Do the oven indicator lights flash?
See the “Oven Indicator Lights” section. If the indicator
light(s) keeps flashing, call for service. See “Assistance or
Service” section.
Display shows messages
■ Is the display showing “PF”?
There has been a power failure. Clear the display. See
“Display(s)” section. On some models, reset the clock, if
needed. See “Clock” section.
■ Is the display showing a letter followed by a number?
Depending on your model, press OFF/CANCEL, OFF or
CANCEL/OFF to clear the display. See “Display(s)” section. If
it reappears, call for service. See “Assistance or Service”
section.
Self-Cleaning cycle will not operate
■ Is the oven door open?
Close the oven door all the way.
■ Has the function been entered?
See “Self-Cleaning Cycle” section.
■ On some models, has a delay start Self-Clean cycle been
set?
See “Self-Cleaning Cycle” section.
■ Has a delay start been set?
See “Timed Cooking” section.
Oven cooking results not what expected
■ Is the appliance level?
Level the appliance. See the Installation Instructions.
■ Is the proper temperature set?
Double-check the recipe in a reliable cookbook.
■ Is the proper oven temperature calibration set?
See “Oven Temperature Control” section.
■ Was the oven preheated?
See “Baking and Roasting” section.
■ Is the proper bakeware being used?
See “Bakeware” section.
■ Are the racks positioned properly?
See “Positioning Racks and Bakeware” section.
■ Is there proper air circulation around bakeware?
See “Positioning Racks and Bakeware” section.
■ Is the batter evenly distributed in the pan?
Check to make sure batter is level in the pan.
■ Is the proper length of time being used?
Adjust cooking time.
■ Has the oven door been opened while cooking?
Oven peeking releases oven heat and can result in longer
cooking times.
■ Are baked items too brown on the bottom?
Move rack to higher position in the oven.
■ Are pie crust edges browning early?
Use aluminum foil to cover the edge of the crust and/or
reduce baking temperature.