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If you need service or assistance,
we suggest you follow these four steps:
1
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Before caning for as& tance . . .
2
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Ifyou need assistance”. . .
-,
Performance problems often result from
little things you can find and fix yourself with-
out tools of any kind.
If nothing operates:
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Is the range correctly wired to a live circuit
with the proper voltage? (See Installation
Instructions.)
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Have you checked the main fuse or circuit-
breaker box?
Call the Whirlpool COOL-LiNEF service as-
sistance telephone number. Dial free from:
Continental U.S. . . . . . . . . (800) 253-1301
Michigan . . . . . . . . . . . . . . . . (800) 632-2243
Alaska & Hawaii . . . . . . . . (800)253-1121
and talk with one of our trained Consultants.
The Consultant can instruct you in how to ob-
tain satisfactory operation from your appli-
ance or, if service is necessary, recommend a
qualified service company in your area.
If the oven will not operate:
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Is the Oven Selector turned to a setting (BAKE
or BROIL, but not TIMED BAKE]?
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Is the Oven Temperature Control turned to a
temperature setting?
If surface units will not operate:
0 Have you checked the main fuse or circuit-
breaker box?
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Are surface units plugged In all the way?
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Do the control knobs turn?
3
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If you need service * . . .
Whirlpool has a
nationwide net-
vice Companies.
TECH-CARE service
technicians are
If surface unit control knob or knobs will not
turn:
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Did you push In before trying to turn?
If the Self-Cleaning Cycle will not operate:
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Are the Oven Selector and the Oven Temper-
ature Control set to “CLEAN?”
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Does the Start Time Dial show the correct time
of day?
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Is the Stop Time Dial set ahead to the time
you want the cleaning cycle to stop?
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Is the Lock Lever all the way to the right? (The
Clean Light will come on.)
If cooking resutts aren’t what you expect:
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Is the range level?
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Are you using pans recommended in the
Cooklng Guide?
trained to fulfill the
product warranty
and provide after-
warranty service, anywhere in the United
States. To locate TECH-CARE service in your
area, call our COOL-LINE service assistance
telephone number (see Step 2) or look in your
telephone directory Yellow Pages under:
APPLIANCES-HOUSEHOLD-
ELECTRICAL APPLIANCES-
MAJOR-SERVICE h REPAIR
MAJOR-REPAIRING & PARTS
WHIRLPOOLAPPLIANCES
OR WHIRLPOOLAPPLIANCES
FRANCHISEDTECH-CARESERVICE
FRANCHISED TECH-CARE SERVICE
.Sb Rl'l(‘E l?OMP‘4.~IFS
.SERVI(‘fi (‘0MPANIE.S
XYZSERVlCECO XYZSERVICECO
123 Maple 999.9999
123 Maple
999-9999
OR
WASHING MACHINES, DRYERS
I IRONERS-SERVICING
8
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If baking, have you allowed 1’~; to 2 inches
(4-5 cm] on all sides of the pans for air
circulation?
WHIRLPOOLAPPLIANCES
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Does the oven temperature seem too low or
too high? (See page 5 to reset the Oven
Temperature Control.)
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Have you preheated the oven as the recipe
calls for?
FRANCHISEDTECH-CARESERVICE
SER \‘ICE UlMPASIE.5
XYZSERVICE CO
123 Maple 999.9999
4
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If you have a problem * . . .
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Are the pans the size called for in the recipe?
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Are you following a tested recipe from a
reliable source?
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Do the cooking utensils have smooth, flat
bottoms?
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Do the cooking utensils fit the surface unit
being used?
See the Cooking Guide for more information
on cooking problems and how to solve them.
Call our COOL-LINE service assistance tele-
phone number [see Step 2) and talk with one
of our Consultants, or if you prefer, write to:
Mr. Guy Turner, Vice President
Whirlpool Corporation
Administrative Center
2000 Us23 North
Benton Harbor, MI 49022
.If you must call orwrite, please provide: model
number, serial number, date of purchase, and
a complete description of the problem. This
information is needed in order to better re-
spond to your request for assistance.
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