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If you need service or assistance,
we suggest you follow these four steps:
1
l
Before calling for assistance.. .
Performance problems Often result
from
little things you can find and fix yourself with-
out tools of any kind.
If nothing operates:
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Is the range correctly wired to a live circuit
with the proper voltage? (See Installation
Instructions.)
l
Have you checked the main fuse or circuit-
breaker box?
If the oven will not operate:
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Is the Oven Selector turned to a setting (BAKE
or BROIL, but not TIMED BAKE)?
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Is the Oven Temperature Control turned to a
temperature setting?
If surface units will not operate:
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Have you checked the main fuse or circuit-
breaker box?
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Are surface units plugged in all the way7
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Do the control knobs turn?
If surface unit control knob or knobs will not
turn:
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Did you push in before trying to turn?
If the Self-Cleaning Cycle will not operate:
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Are the Oven Selector and the Oven Temper-
ature Control set to “CLEAN?”
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Does the Start Time Dial show the correct time
of day?
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Is the Stop Time Dial set ahead to the time
you want the cleaning cycle to stop?
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Is the Lock Lever all the way to the right? (The
Clean Light will come on.]
If cooking results aren’t what you expect:
Is the range level?
Are you using pans recommended in the
Cooking Guide?
If baking, have you allowed 1% to 2 inches
(4-5 cm] on all sides of the pans for air
circulation?
Does the oven temperature seem too low or
too high? [See page 5 to reset the Oven
Temperature Control.)
Have you preheated the oven as the recipe
calls for?
Are the pans the size called for in the recipe?
Are you following a tested recipe from a
reliable source?
Do the cooking utensils have smooth, flat
bottoms?
Do the cooking utensils fit the surface unit
being used?
See the Cooklng Guide for more information
on cooking problems and how to solve them
2
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Ifyou need assistance”. . .
Call the Whlrlpool CCCL-LINE’ service as-
slstance telephone number. Dlal free
from:
Contlnental U.S.
. . . . . . . .
(800) 253- 130 1
Mlchlgan . . . . . . . . . . . . . . . . (800) 632-2243
Alaska & Hawaii . . . . . . . . (800) 253-l 121
and talk with one of our trained Consultants.
The Consultant can Instruct you in how to ob-
tain satisfactory operation from your appli-
ance or, if service is necessary, recommend a
qualified service company in your area.
3
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If you need service”‘. . .
Whirlpool has a
nationwide net-
work of franchised
TECH-CARE’ Ser-
vice Companies.
TECH-CARE service
technicians are
trained to fulfill the
product warranty
and provide after-
warranty service, anywhere in the United
States. To locate TECH-CARE service in your
area, call our COOL-LINE service assistance
telephone number [see Step 2) or look in your
telephone directory Yellow Pages under:
APPLIANCES-HOUSEHOLD- ELECTRICAL APPLIANCES-
MAJOR-SERVICE (L REPAIR
MAJOR-REPAIRING 8 PARTS
UHIRLPOOLAPPLIANCES OR +vHlRLPOOLAPPLlANCES
FRANCHISEDTECH CARESERVICE
FRANCHISED TECH-CARE SERVICE
SEH1'/( t f Olf/'.4 \it. \
\t,H\ /c
t:
c f)V/'.? VIE'
XYZSERUCFCO
XYLSERVICECO
'23 Maule
999 9994 I23 Maple
999 9999
OR
WASHING MACHINES. DRYERS
8 IRONERS-SERVICING
UHIRLPOOLAPP-IANCES
FRANCHISEDTECH CARESERVICE
.st:H\‘:c t. c ovrwxlt..\
‘IYZSERVICE CO
121 Maple 999 9999
4
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If you have a problem”. . .
Call our COOL-LINE service assistance tele-
phone number [see Step 2) and talk with one
of our Consultants, or if you prefer, write to:
Mr. Robert F. Gunts, Vice President
Whirlpool Corporation
Administrative Center
2000 US-33 North
Benton Harbor, MI 49022
If you must call or write, please provide: model
number, serial number, date of purchase, and
a complete description of the problem. This
information is needed in order to better re-
spond to your request for assistance.
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