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lf burner makes a popping noise when ON:
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Is the burner wet from washing? Let dry.
lf control knob(s) will not turn:
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Did you push in before trying to turn?
If cooking results ars not what you expected:
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Is the cooktop level?
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Does the flame size fit the cooking utensil being
used?
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Are you following a tested recipe from a reliable
source?
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Are you using pans recommended in a reliable
cookbook?
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Are the pans the size called for in the recipe?
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Do the cooking utensils have smooth, flat
bottoms and fii the surface burners being used?
2. lf you need assistance* . . .
Call Whirlpool Consumer Assistance Center
telephone number. Dial free from anywhere in
the U.S.:
l-800-253-1301
and talk with one of our trained consultants. The
consultant can instruct you in how to obtain
satisfactory operation from your appliance or, if
service is necessary, recommend a qualified
service company in your area.
If you prefer, wriie to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your
correspondence.
3.
If you need sewice*...
Whirlpool has a nationwide
network of authorized
Whirlpools” service compa-
nies. Whirlpool service techni-
E cians are trained to fulfill the
product warranty and provide
after-warranty service, anywhere in the Unked
States. To locate the authorized Whirlpool service
company in your area, call our Consumer
Assistance Center telephone number (see Step 2)
or look in your telephone directory Yellow Pages
under:
4. lf you need FSP replacement parts* . . .
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this symbol
of quality whenever you need a replacement part
for your Whirlpool appliance. FSP replacement
parts will fii right and work right, because they are
made to the same exacting specifications used to
build every new Whirlpool appliance.
To locate FSP replacement parts in your area,
refer to Step 3 above or call the Whirlpool
Assistance Center number in Step 2.
5. lf you are not satisfied with how the problem
was solved+ . . .
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Contact the Major Appliance Consumer Action
Panel (MACAP). MACAP is a group of independ-
ent consumer experts that voices consumer
views at the highest levels of the major appliance
industry.
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Contact MACAP only when the dealer, author-
ized servicer and Whirlpool have failed to resolve
your problem.
Major Appliance Consumer Action Panel
20 North Wacker Driie
Chicago, IL 60606
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MACAP will in turn inform us of your action.
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When requesting assistance, please provide:
model number, serial number, date of purchase,
and a complete description of the problem. This
information is needed in order to better respond
to your request.
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