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If You Need Assistance Or
Service
This section is designed to help you save the cost of a service call. First we outline possible problems,
their causes and their solutions. However, you may still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, you will need to provide a complete descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase date. (See
page 2.) This information is needed to respond to your request properly.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothing will
operate
POSSIBLE CAUSE
SOLUTION
The power cord is not plugged
Plug the power cord into a live circuit with
into a live circuit with proper
proper voltage. (See Installation Instruc-
voltage. tions.)
Range is not properly connected
Contact an authorized WhirlpoolSM service
to gas supply. technician to reconnect range to gas
supply. (See Installation Instructions.)
A household fuse has blown or
Replace household fuse or reset circuit
a circuit breaker has tripped. breaker.
Controls are not set correctly.
Reset controls, if needed.
The flow of combustion and/or Remove blockage to airflow to and around
ventilation air to the range is range.
blocked.
The oven will
not operate
Burner fails to
light
The Oven Temperature Control Push in and turn the Oven Temperature
is not turned to a temperature Control to a temperature setting.
setting.
Pilot is extinguished on standing Light pilot. (See “Lighting standing pilots”
pilot models. on page 11.)
The power cord is not plugged Plug the power cord into a live circuit with
into a live circuit with proper
proper voltage. (See Installation Instruc-
voltage.
tions.)
A household fuse has blown or Replace household fuse or reset circuit
a circuit breaker has tripped.
breaker. In case of prolonged power
failure, manually light burners (see page 8).
Burner ports are clogged. Clean with a straight pin (see pages 16
and 19).
Burner flames
are uneven
Pilot is extinguished on standing
Light pilot. (See “Lighting standing pilots”
pilot models.
on page 11.)
Burner ports are clogged.
Clean with a straight pin (see pages 16 and
19). If this fails, call an authorized
WhirlpoolSM service technician for service.
Burner flames
lift off ports, are
yellow, or are
noisy when
turned off
Contact an authorized WhirlpoolSM service
technician to check air/gas mixture.
continued on next page
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