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Is the water shut-off valve turned completely on?
Turn valve on fully. Refer to the “Connecting the Refrigerator
to a Water Source” section.
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Is there a water filter installed on the refrigerator?
The filter may be clogged or installed incorrectly. First, check
the filter installation instructions to ensure that the filter was
installed correctly and is not clogged. If installation or
clogging is not a problem, call a technician or other qualified
person.
Off-taste, odor or grey color in the ice
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Are the plumbing connections new, causing discolored or
off-flavored ice?
Discard the first few batches of ice.
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Have the ice cubes been stored for too long?
Throw old ice away and make a new supply.
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Does the freezer and ice bin or bucket need to be
cleaned?
See the “Cleaning Your Refrigerator” or “Ice Maker and
Storage Bin/Bucket” section.
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Has food in the freezer or refrigerator been wrapped
properly?
Use airtight, moisture-proof packaging to help prevent odor
transfer to stored food.
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Does the water contain minerals (such as sulfur)?
A filter may need to be installed to remove the minerals.
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Is there a water filter installed on the refrigerator?
Grey or dark discoloration in ice indicates that the water
filtration system needs additional flushing. Run additional
water through the water dispenser to flush the water filtration
system more thoroughly (at least 2 to 3 gallons [8 to 12 L] or 6
to 7 minutes initially). Discard discolored ice.
The ice dispenser will not operate properly
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Is the freezer door closed completely?
Push the door firmly shut. If it will not shut all the way, see
“The doors will not close completely” later in this section.
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Is the ice bin or bucket installed correctly?
For models with an interior ice bin, push the ice bin in all the
way. If the ice bin does not go in all the way, it may not be put
in straight. Pull it out and try again. For models with an ice
bucket located on the freezer door, the bucket should sit
level. To remove the bucket, press the release button on the
right side of the bucket and lift straight up. Replace the
bucket in the door making sure it is properly aligned and
snapped securely into place. Refer to the “Ice Maker and
Storage Bin/Bucket” section.
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Has the wrong ice been added to the bin or bucket?
Use only cubes produced by the current ice maker. If other
cubes have been added, remove all cubes and check to see
that none have become stuck in the delivery chute.
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Has the ice frozen in the ice bin or bucket?
Shake the ice bin or bucket to separate cubes. If cubes do
not separate, empty bin or bucket and wait 24 hours for ice to
restock.
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Has the ice melted around the auger (metal spiral) in the
ice bucket?
Dump the ice cubes and clean the ice bucket completely.
Allow 24 hours for the ice maker to restock. Do not try to
remove the melted ice with a sharp object. You could damage
the ice bucket.
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Is ice stuck in the delivery chute?
Clear the ice from the delivery chute with a plastic utensil. Do
not use anything sharp to remove the ice. You could cause
damage.
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Is the ice dispenser stalling while dispensing
“crushed” ice?
Stop dispensing ice. Change the ice button from “crushed” to
“cubed”. Depress the ice dispenser arm using a sturdy glass.
If cubed ice dispenses correctly, depress the button for
“crushed” ice and begin dispensing again. Refer to the
“Water and Ice Dispensers” section.
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Is there ice in the bucket?
See “The ice maker is not producing ice” earlier in this
section.
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Has the dispenser arm been held in too long?
Release dispenser arm. Ice will stop dispensing when the arm
is held in too long. Wait three minutes for dispenser motor to
reset before using again. (For future use, take large amounts
of ice directly from the ice bin or bucket, so that the dispenser
arm is not held in too long.)
Ice bucket difficult to remove
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Is the ice bucket difficult to remove (on some models)?
For models with an ice bucket located on the freezer door,
select “cubed” ice. Using a sturdy glass, quickly depress and
release the ice dispenser arm. Open the freezer door, depress
the release button on the ice bucket and lift upward. Refer to
the “Ice Maker and Storage Bin/Bucket” section.
The water dispenser will not operate properly
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Is the freezer door not closed completely?
Push the door firmly shut. If it will not shut all the way, see
“The doors will not close completely” later in this section.
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Has the water system not filled?
The water system needs to be filled the first time it is used.
Use a sturdy container to depress the water dispenser bar
until the water begins to flow. Flush the water system by
dispensing and discarding 2 to 3 gallons (8 to 12 L) of water.
Cleaning the system will take approximately 6 to 7 minutes
and will help clear air from the line. Additional flushing may be
required in some households. Refer to the “Water and Ice
Dispensers” section.
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Is the water shut-off valve not turned on or the water line
connected at the source?
Check to be sure the water shut-off valve is turned on and the
water source is connected to the refrigerator. Refer to the
“Connecting the Refrigerator to a Water Source” section for
directions.
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Is the water shut-off valve clogged or incorrectly
installed?
Refer to the “Connecting the Refrigerator to a Water Source”
section. If clogging or installation is not a problem, call for
service or contact a plumber.
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Is there a kink in the home water source line?
If you find or suspect a kink in the water line, call for service.
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Is there a water filter installed on the refrigerator?
The filter may be clogged or incorrectly installed. First, check
the filter installation instructions to ensure that the filter was
installed correctly and is not clogged. If installation or
clogging is not a problem, call for service.