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If You Need Service Or Assistance
We suggest you follow
these five steps:
1. Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
If your dishwasher will not run, or stops
during a cycle:
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Is the door tightly closed and securely latched?
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Has the cycle been correctly set?
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Is the water turned on?
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Have you checked your home’s main fuses or
circuit breaker box?
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Is the dishwasher wired into a live circuit with the
proper voltage?
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If the motor has stopped because of an overload,
it will automatically reset itself within a few min-
utes If the motor does not start, call for service.
If dishwasher won’t fill:
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Is overflow protector stuck in “up” position?
Overflow protector should move up and down
freely. Press down to release.
If water remains in the dishwasher:
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Has the cycle completed?
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A small amount of remaining water is normal.
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Is drain air gap clogged?
If detergent remains in the covered
detergent cup:
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Is the bottom rack in backwards? (The rack
bumpers should be at the front.)
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Is the dishwasher detergent fresh and dry
without lumps?
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Is the cycle completed?
If white residue appears on front of
access panel:
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Is more detergent being used than needed? See
page 9 for recommended amounts of detergent.
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Some liquid detergents develop excess foam
and build up on exterior of access panel. Try a
different brand to reduce foaming and eliminate
build-up.
2. If you need assistance:..
Call Whirlpool COOL-LINE@ service
assistance telephone number. Dial free
from anywhere in the U.S.:
l-800-253-1301
and talk with one of our trained consultants,
The consultant can instruct you in how to obtain
satisfactory operation from your appliance or,
if service is necessary, recommend a qualified
service company in your area.
3. If you need service’...
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Whirlpool has a nationwide
network of authorized
whi+l
01~
WhirlpoolSM service com-
SEnvrcs panies. Whirlpool service
technicians are trained to
fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the authorized Whirlpool service com-
pany in your area, call our COOL-LINE@ service
assistance telephone number (see Step 2) or look
in your telephone directory Yellow Pages under:
WASHlNG MACHINES. DR”ERS
&IRONERS - SERVICIIIG
WHIRLPOOL AWLlANCES
A!JTHOR,ZEO WHlRLPOOL SERVICE
SERVICE COMPAN,ES
XYL XRYICC co
123 MAPLE
999-9999
4. If you have a problem’...
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our con-
sultants, or if you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
Please include a daytime phone number in your
correspondence.
5. If you need FSP’ replacement parts:..
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this symbol
of quality whenever you need a replacement pat-l
for your Whirlpool appliance. FSP replacement
parts will fit right and work right, because they are
made to the same exacting specifications used
to build every new Whirlpool appliance.
To locate FSP replacement parts in your area,
refer to Step 3 above or call the Whirlpool COOL-
LINE service assistance number in Step 2.
‘If you must call or write, please provide: model
number, serial number, date of purchase, and a
complete description of the problem. This infor-
mation is needed in order to better respond to
your request for assistance.
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