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ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only FSP
®
replacement parts. FSP
®
replacement parts will fit
right and work right because they are made with the same
precision used to build every new WHIRLPOOL
®
appliance.
To locate FSP
®
replacement parts in your area, call us or your
nearest Whirlpool designated service center.
In the U.S.A.
Call the Whirlpool Customer eXperience Center
toll free: 1-800-253-1301.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors and service
companies. Whirlpool designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Replacement Parts
Cleaning Supplies
Built-In Kits
This countertop microwave oven can be built in by using one of
the following trim kits*. These kits are available from the dealer or
can be ordered by kit model number. See “Assistance or Service”
section for the toll-free number.
*The built-in trim kits can be installed over any (electric or gas)
built-in wall oven, up to 30" (76.2 cm).
Glass Turntable
Part Number W10451786
Turntable Support and Rollers
Part Number W10451792
Turntable Hub
Part Number W10451789
affresh™ Kitchen Appliance
Cleaner
Part Number W10355010
affresh™ Stainless Steel
Cleaner
Part Number W10355016
affresh™ Stainless Steel Wipes
Part Number W10355049
Heavy Duty Degreaser
Part Number 31552A
KIT SIZE KIT MODEL NUMBERS/COLORS
27" (68.6 cm) MK2167AW / White
MK2167AB / Black
MK2167AS / Stainless
30" (76.2 cm) MK2160AW / White
MK2160AB / Black
MK2160AS / Stainless