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TROUBLESHOOTING
Noise
To listen to normal refrigerator sounds, go to the Product Help/FAQ section of the brand website and search for “normal
sounds.”
The motor
seems to run
too much
High efficiency compressor and fans Larger, more efficient refrigerators run longer at lower, more energy
efficient speeds.
The room or outdoor temperature is hot. It is normal for the refrigerator to work longer under these conditions.
For optimum performance, place the refrigerator in an indoor,
temperature controlled environment. See “Location Requirements.”
A large amount of warm food has been
recently added.
Warm food will cause the refrigerator to run longer until the air cools to
the desired temperature.
The door(s) are opened too frequently
or for too long.
Warm air entering the refrigerator causes it to run more. Open the door
less often.
The refrigerator door or freezer drawer
is ajar.
Make sure the refrigerator is level. See “Refrigerator Leveling, Door
Closing and Alignment.” Keep food and containers from blocking the
door.
The refrigerator control is set too cold. Adjust the refrigerator control to a less cold setting until the refrigerator
temperature is as desired.
The door or drawer gasket is dirty,
worn, or cracked.
Clean or change the gasket. Leaks in the door seal will cause the
refrigerator to run longer in order to maintain desired temperatures.
The lights do not
work
Your refrigerator is equipped with LED
lighting which does not need to be
replaced.
If there is power to the refrigerator and the lights do not illuminate when
a door or drawer is opened, call for service or assistance.
The dispenser light is set to OFF. On some models, the dispenser light will operate only when a dispenser
paddle is pressed. If you want the dispenser light to stay on
continuously, see “Water and Ice Dispensers.”
Doors have been open longer than
10 minutes.
Close the doors and drawer to reset, and open to resume lighted task.
Shelves with
under-shelf
LEDs do not
light up
(on some
models)
Shelf hooks are not fully engaged in
shelf supports.
Check that the rear shelf hooks are completely seated into the slots in
the shelf supports.
Shelf supports, fastened to the back
wall of the refrigerator cabinet, are loose
Check all shelf support screws to ensure they are fully tightend. Tighten
all loose screws.
Doors have been open longer than
10 minutes.
Close the doors and drawer to reset, and open to resume lighted task.
Pantry
Temperature
Control not lit/
unresponsive
The refrigerator is in Cooling Off mode. Exit Cooling Off mode. See “Using the Control(s).”
The refrigerator controls’ initialization
process did not complete successfully.
Unplug the refrigerator, wait 5 seconds. Plug in the refrigerator, and wait
30 seconds before opening any of the refrigerator doors or touching the
control panel.
PROBLEM POSSIBLE CAUSES SOLUTIONS
The refrigerator seems
noisy
Below are listed some normal
sounds with explanations.
The compressor in your new refrigerator regulates
temperature more efficiently while using less energy, and
operates quietly. Due to this reduction in operating noise, you
may notice unfamiliar noises that are normal.
Sound of the compressor
running longer than expected
High-efficiency compressor and fans Larger, more efficient refrigerators run
longer at lower, more energy efficient
speeds.
Pulsating/Whirring Fans/compressor adjusting to optimize performance during
normal compressor operation
This is normal.
PROBLEM POSSIBLE CAUSES SOLUTIONS