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Troubleshooting - Connected Models
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service
call, refer to the warranty page in this manual and scan the code with your mobile device, visit www.whirlpool.com/connect or call
1-866-333-4591. In Canada, visit www.whirlpool.ca/fr/connect.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
First try the solutions suggested here or visit our website at www.whirlpool.com/connect.
If you experience Possible Causes Solution
Refrigerator is not
connected to home
Wi-Fi router (Wi-Fi icon
is OFF).
The refrigerator may be in Standby
mode.
Touch and hold CRUSHED ICE & CUBED ICE together for
3 seconds to see the Wi-Fi icon blinking, then lights ON solid.
All indicator lights are OFF when in Standby mode.
The refrigerator has never been
connected to the home Wi-Fi router.
See “Connectivity Setup” section.
Lost connection to home Wi-Fi router. Check whether the router is ON and working with other
computers or devices in the home (able to access the Internet).
Weak signal strength or signal
interference between the refrigerator
and router
Try to place the wireless router closer to the refrigerator. It may
be necessary to install a Wi-Fi range extender.
Wi-Fi icon does not light
at all after touch and
holding CRUSHED ICE
& CUBED ICE.
Something may be wrong with the
refrigerator.
Unplug or disconnect refrigerator power for 30 seconds. Return
power. Repeat Wi-Fi connecting process.
Verify that the refrigerator operates correctly, except for
not being able to connect. Call for possible additional
troubleshooting.
Refrigerator is connected
to home Wi-Fi router, but
Whirlpool
®
App does not
work.
Connection to the Whirlpool
®
App
may be unavailable.
Check Internet.
User account has not been properly
set up or the refrigerator has not
been registered in an account.
See “Connectivity Setup” section or the Whirlpool
®
App directly
for account setup and refrigerator registration instructions.
Verify that the refrigerator is paired with your account in the app.
Verify correct email address, mobile number, and notication
preferences.
Router is not connected to Internet. Check other devices connected to Internet through same router.
No connection of
refrigerator after
several attempts.
Wi-Fi disconnected Press and hold [Cubed Ice] and [Crushed Ice] button >
15 seconds. The Wi-Fi and House icon will turn off.
Power off service breaker for 30 or so seconds, power back on,
and then use alternate setup instructions available at
www.whirlpool.com/connect.
Connection Status Control Panel Indicator Lights
Refrigerator is not connected. Wi-Fi icon is OFF.
Refrigerator is attempting to connect to home Wi-Fi icon is blinking slowly.
Wi-Fi router.
Refrigerator is connected to home Wi-Fi router, but Wi-Fi icon is ON.
Whirlpool
®
App or Smart Grid functions does not work.
Refrigerator is connected to home Wi-Fi router and the Wi-Fi icon is ON.
Whirlpool
®
App works.