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TROUBLESHOOTING
Many common ice maker problems are easily resolved. Try the troubleshooting suggestions below to
see if the problems can be resolved before having to contact the service department.
Problem
Possible Cause
Probable Correction
The machine won't
operate.
The icemaker is unplugged.
The fuse is blown.
The icemaker power switch is
OFF.
The ice storage bin is full of ice.
Plug the ice maker in.
Replace fuse.
Turn the ice maker power switch to
ICE
(ON)
Take away some ice cubes;
make
the ice full probe is free of
ice.
The water doesn't
feed in after the ice
maker starts.
The water supply tap is turn off.
The water supply pipe is not
proper connected.
Water press is too low or too high
Turn on the water supply tap.
Reconnect the water supply pipe.
Adjust water pressure
Machine makes ice,
but bin does not fill up
with ice
The condenser may be dirty.
The air flow to the ice maker may
be obstructed.
The ambient temperature and
water temperature are high, or it
is near with some heat source.
Check the installation and make sure
there is at least 4” of clearance on
each side and back.
Run the unit for longer period of time
Clean the condenser
Water is leaking out
the unit.
A few water droplets are on the
door.
The water supply connection is
leaking.
Under some conditions, humidity
may condense on the door. Consider
moving the unit or just be more
careful when you open the door.
Tighten fitting. See “Installing the
water line”.
Cubes are partially
formed--are white at
the bottom.
Not enough water in the water
bin.
Check if the water supply pressure is
correct.
Check water supply--filter may be
restricted.
Check for a water leak at the water
trough.
Noise during
operation
The feet are not leveled and
locked.
Certain sounds are normal.
Level and lock the feet. See Leveling
the Ice Maker.
See “Normal Sounds” section.
The icemaker stops
suddenly while
making ice.
The electricity is off.
The room temperature is out of
the stated range.
Reconnect the power supply line.
Cut off the electricity and let the ice
maker stop working until the
temperature returns within the stated
range.
The body of the ice
maker is electrified
The ground line isn't in the
socket.
Use the correct plug and outlet.
Scale builds up
quickly inside the
machine.
The calcium level in the water is
too high.
Use a water softening apparatus
installed in front of the water inlet
valve.