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Service and Spare Parts
Something not working
SYMPTOM
n The oven does not come on
n The oven temperature light does not come on
n The oven light does not come on
n It takes too long to finish the dishes, or they are
cooked too fast.
n Steam and condensation settle on the food and the
oven cavity.
n The electronic programmer does not work
n The oven fan is noisy
SOLUTION
u Check the oven is in manual operation and that both
a cooking function and temperature have been selected.
u Check the oven is wired in properly, and the socket
switch or the switch from the mains supply to the oven
are ON.
u Select a temperature with the thermostat control knob
u Select a function with the oven function control knob.
u Select a function with the oven function control knob
u Check the light bulb, and replace it if necessary (see
"Replacing the Oven Light")
u The temperature may need adjusting
u Refer to the contents of this booklet, especially to the
chapter Using the Oven.
u Leave dishes inside the oven no longer than 15-20
minutes after the cooking is completed.
u Check the instructions for the timer.
u Check that shelves and bakeware are not vibrating in
contact with the oven back panel.
If the oven is not working correctly, please carry out the following checks, before contacting your local Service Centre.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation,
a charge will be made even if the appliance is under guarantee.
In the event of your appliance requiring service, or if you
wish to purchase spare parts, please contact your local
Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area.
For the address of your local Service Force Centre and
further information about Service Force, please visit the
website at www.serviceforce.co.uk
Before calling out an engineer, please ensure you have
read the details under the heading Something Not
Working.
When you contact the Service Force Centre you will need
to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number of the appliance (found
on the rating plate)
5. The purchase date
Please note that a valid purchase receipt or
guarantee documentation is required for in-
guarantee service calls.