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Service and Spare Parts
Something not working
If the oven is not working correctly, please carry out the following checks, before contacting your local Service Centre.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation,
a charge will be made even if the appliance is under guarantee.
In the event of your appliance requiring service, or if you
wish to purchase spare parts, please contact your local
Zanussi Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area.
For the address of your local Service Force Centre and
further information about Service Force, please visit the
website at www.serviceforce.co.uk
Before calling out an engineer, please ensure you have
read the details under the heading “Something Not Work-
ing.”
When you contact the Service Force Centre you will need
to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number of the appliance (found
on the rating plate)
5. The purchase date
SYMPTOM
The oven does not come on
The oven temperature light does not come on
The oven light does not come on
It takes too long to finish the dishes, or they are
cooked too fast.
Steam and condensation settle on the food and the
oven cavity.
The electronic programmer does not work
The oven fan is noisy
SOLUTION
Check that the current time of day has been set on the
programmer (see chapter "Setting the time of day")
Check that both a cooking function and temperature
have been selected.
Check the oven is wired in properly, and the socket
switch or the switch from the mains supply to the oven
are ON.
Select a temperature with the thermostat control knob
Select a function with the oven function control knob.
Select a function with the oven function control knob
Check the light bulb, and replace it if necessary (see
"Replacing the Oven Light")
The temperature may need adjusting
Refer to the contents of this booklet, especially to the
chapter “Using the Oven”.
Leave dishes inside the oven no longer than 15-20
minutes after the cooking is completed.
Check the instructions for the timer.
Check that shelves and bakeware are not vibrating in
contact with the oven back panel.