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Problem
No power to the
appliance
The temperature in the
appliance is too high
The temperature in the
appliance is too low
Excessive frost and ice
has built up
The appliance is noisy.
Water under the salad
drawer.
Possible Cause
No power at the socket.
There is a power cut.
The fuse has blown.
Thermostat control knob is set at 0.
The appliance is located in an unsuitable position.
The thermostat control is set too low.
The thermostat control knob is set too high.
The door has been left open.
Something is obstructing the door.
The door gasket is dirty.
The appliance is not level.
The drain hole is blocked.
Solution
Check there is power at the socket.
Check there is not a power cut by checking the
household lights.
Check the fuse has not blown.
Check the thermostat control knob setting.
Check the ambient temperature is within the
appliances operating limits of 16 °C to 32 °C.
Check that the thermostat control knob is turned to
the correct setting relative to ambient conditions.
Set the thermostat control knob to a warmer
position.
Check the door has not been left open.
Check nothing is preventing the door from closing.
Check the door gasket is intact and clean.
Check if the appliance stands stable (all four feet
should be on the floor).
Check the drain hole is not blocked (see
'Maintenance and Cleaning').
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If the appliance is not working correctly, please carry out the following checks before contacting your local
Zanussi Service Force Centre.
If after the above checks your appliance still does not
operate correctly, contact your local Zanussi Service
Force Centre.
Please note that it will be necessary to provide proof
of purchase for any in-guarantee service calls.
In-guarantee customers should ensure that the
above checks have been made, as the
engineer will make a charge if the fault is not a
mechanical or electrical breakdown.
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In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your
local Service Force Centre by telephoning:
08705 929929
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
For the address of your local Service Force Centre and further information about Service Force, please visit
the website at www
.serviceforce.co.uk
Before calling out an engineer, please ensure you have read the details under the heading "Something Not
Working."
When you contact the Service Force Centre you will need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number of the appliance (found on the rating plate)
5. The purchase date
Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee
service calls.