Filter
Top Products
8
SOMETHING NOT WORKING
Symptom
No power to the appliance
The temperature in the freezer is too high
The freezer door will not open
The compressor runs continously
Excessive frost and ice has built up
Noise
Solution
Check there is power at the socket.
Check there is not a power cut by checking the
household lights.
Check the fuse has not blown.
Check the thermostat control knob in the freezer is
turned to the correct setting relative to ambient
conditions.
Check the ambient temperature is within the
appliance’s operating limits, please refer to the
installation section in this instruction book.
Relocate the appliance if necessary.
Has door just been opened? If so leave for a few
minutes to allow the air pressure to equalise.
Adjust the thermostat control knob to give correct
temperature control. See “Setting the temperature”.
Check that the door is closed.
Large quantities of food have recently been placed in
the cabinet and/or door is frequently opened.
Check that air ventilation is not obstructed.
Ensure the door is not left open.
Check that nothing is preventing the door from
closing.
Is the door gasket intact and clean.
Has advised periodic defrosting been carried out.
Refer to normal operating sounds.
If the appliance is not working correctly, please carry out the following checks before contacting your local
Service Force Centre
If after the above checks your appliance still does not operate correctly, contact your local Zanussi Service
Force Centre.
In-guarantee customers should ensure that the above checks have been made, as the engineer will
make a charge if the fault is not a mechanical or electrical breakdown.
Please note that it will be necessary to provide proof of purchase for any in-guarantee service calls.
9
SERVICE AND SPARE PARTS
CUSTOMER CARE DEPARTMENT
For general enquiries concerning your Zanussi Electrolux appliance or for further information on Zanussi
Electrolux products, please contact our Customer Care Department by letter or telephone at the address below
or visit our website at www.zanussi.co.uk
Customer Care Department
Zanussi Electrolux
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel: 08705 727 727 (*)
* calls to this number may be recorded for training purposes.
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local
Service Force Centre by telephoning:-
0 8 7 0 5 9 2 9 9 2 9
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
For the address of your local Service Force Centre and further information about Service Force, please visit the
website at www
.serviceforce.co.uk
For Customer Service in Ireland please
contact us at the address below:
Zanussi Electrolux
Electrolux Group (Irl) Ltd
Long Mile Road
Dublin 12
Republic of Ireland
Telephone : +353 (0)1 4090751
Email: service.eid@electrolux.ie
Before calling out an engineer, please ensure you have read the details under the heading ‘Something Not
Working?
When you contact the Service Force Centre you will need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number of the appliance (found on the rating plate)
5. The purchase date
Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee
service calls.