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WHAT HAPPENS IF SOMETHING GOES WRONG?
Before contacting your local Zanussi Service Centre, check the following points:
If, after the above checks, there is still a fault, call your local Zanussi Service Centre, whose address can be found
in the accompanying Customer Care Booklet, and can also be found in your local telephone directory under «Z».
Please make sure you give the model and serial number of the appliance. This information can be found on the
rating plate inside the fridge compartment on the left side behind the salad drawer, or on the guarantee certificate.
Original spare parts can be purchased from Zanussi Service Centres.
In-guarantee customers should ensure that the above checks have been made as the engineer will make a
charge if the fault is not a mechanical or electrical breakdown.
Please note that proof of purchase is required for any in-guarantee service calls.
Before contacting your local Zanussi Service Centre, make a note of the model and serial number. This
information can be found on the rating plate situated inside the cabinet behind the bottom fridge/freezer drawer.
SERVICE DETAILS - ADHESIVE LABEL
When you return your guarantee card to Zanussi Ltd., you will receive an Appliance Guarantee and Maintenance
Record Card together with an adhesive label. The label can be stuck to the machine or adjacent furniture.
The appliance does not work... Check that:
There is power at the socket.
Ensure that there is not a power cut by checking the
household lights.
The fuse has not blown.
The air circulation passages are not covered.
The thermostat dial is in the correct position.
Vibration or abnormal noises...
You may hear faint gurgling or bubbling sounds when
the refrigerant is pumped through the coils of tubing at
the rear, to the cooling plate/evaporator. When the
compressor is on, the refrigerant is being pumped round,
and you will hear a whirring or pulsating noise from the
compressor.
A thermostat controls the compressor, and you will hear
a faint “click” when the thermostat cuts in and out.
Traces of water on the bottom
of the fridge compartment...
The defrost water discharge hole is not obstructed.
The light does not come on...
The bulb is fitted correctly.
Replace the bulb if it has blown.
Fridge does not defrost...
The thermostat setting is not too high (see page 15).
Other points to check...
Have you turned the thermostat to the correct setting?
Has the door been left open causing the temperature to
rise?