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What to do if …
Problem Possible cause Remedy
The appliance cannot be
switched on or is not operat-
ing
More than 10 seconds have
passed since the appliance
was switched on
Switch the appliance on
again.
The lock is switched on Switch off the lock (See the
section “Locking/unlocking
the control panel”)
The child safety device is
switched on
Deactivate child safety de-
vice (See the section “Child
safety device”)
Several sensor fields were
touched at the same time
Only touch one sensor field
Safety cut-out has been trig-
gered
Remove any objects (pan,
cloths, etc.) that are lying on
the control panel. Switch the
appliance on again
The residual heat indicator is
not displaying anything
The cooking zone was only
on for a short time and is
therefore not hot
If the cooking zone is sup-
posed to be hot, call your lo-
cal Service Force Centre.
The automatic warm up func-
tion is not switching itself on
There is still residual heat on
the cooking zone
Let the cooking zone cool
down
The highest heat setting is
set
The highest heat setting has
the same power as the auto-
matic warm up function
Repeated acoustic signal
(6x), appliance switches off
One or more sensor fields
have been covered for longer
than 10 seconds
Uncover sensor field
Acoustic signal sounds when
appliance is switched off
The control panel is wholly or
partly covered by objects.
Remove objects.
Acoustic signal sounds and
appliance switches itself on
and then off again; after 5
seconds another acoustic
signal sounds
The On/Off sensor field has
been covered up, e.g. by a
cloth
Do not place any objects on
the control panel
Display is switching between
two heat settings
Power management is reduc-
ing the power of this cooking
zone
See the section “Switching
the power function on and
off”