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For general enquiries concerning your Zanussi appliance or for further information on Zanussi products,
please contact our Customer Care Department by letter or telephone at the address below or visit our website
at www.zanussi.co.uk
Customer Care Department
Zanussi
55-77 High Street
Slough
Berkshire
SLI IDZ
08705 727727 (*)
* calls to this number may be recorded for training purposes.
Guar
Guar
ant
ant
ee Conditions
ee Conditions
STANDARD GUARANTEE CONDITIONS
We Zanussi Limited, undertake that if within 12
months of the date of the purchase this Zanussi
appliance or any part thereof is proved to be defective
by reason only of faulty workmanship or materials, we
will, at our option repair or replace the same FREE OF
CHARGE for labour, materials or carriage on condition
that:
The appliance has been correctly installed and
used only on the electrical supply stated on the
rating plate.
The appliance has been used for normal domestic
purposes only, and in accordance with the
manufacturer's instructions.
The appliance has not been serviced, maintained
repaired, taken apart or tampered with by any
person not authorised by us.
All service work under this guarantee must be
undertaken by a Zanussi Service Force Centre.
Any appliance or defective part replaced shall
become the Company's property.
This guarantee is in addition to your statutory and
other legal rights.
Home visits are made between 8.30am and 5.30pm
Monday to Friday. Visits may be available outside
these hours in which case a premium will be
charged.
EXCLUSIONS
This Guarantee does not cover:
Damage or calls resulting from transportation,
improper use or neglect, the replacement of any
light bulbs or removable parts of glass or plastic.
Costs incurred for calls to put right an appliance
wich is improperly installed or calls to appliances
outside the United Kingdom.
Appliances found to be in use within a
commercial environment, plus those which are
subject to rental agreements.
Products of Zanussi manufacture which are not
marketed by Zanussi Limited.
EUROPEAN GUARANTEE
If you should move to another country within
Europe then your guarantee moves with you to your
new home subject to the following qualifications:
The guarantee starts from the date you first
purchased your product.
The guarantee is for the same period and to the
same extent for labour and parts as exists in the
new country of use for this brand or range of
products.
This guarantee relates to you and cannot be
transferred to another user.
Your new home is within the European
Community (EC) or European Free Trade Area.
The product is installed and used in accordance
with our instructions and is only used
domestically, i.e. a normal household.
The product is installed taking into account
regulations in your new country.
Before you move please contact your nearest
Customer Care Centre, listed below, to give them
details of your new home. They will then ensure that
the local Service Organisation is aware of your
move and able to look after you and your appliance.
France Senlis +33 (0) 44 62 29 99
Germany Nurenberg +49 (0) 911 323 2600
Italy Pordenone +39 (0) 1678 47053
Sweden Stockholm +46 (0) 8 738 79 50
UK Slough +44 (0) 1753 219897