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What to do if …
Problem Possible cause Remedy
The cooking zones will not switch on
or are not functioning
More than 10 seconds have passed
since the appliance was switched on
Switch the appliance on again.
The child safety device is switched
on
Deactivate the child safety device
(See the section “Child safety de-
vice”)
Several sensor fields were touched
at the same time
Only touch one sensor field
Automatic switch off has been trig-
gered
Remove any objects (pan, cloths,
etc.) that are lying on the control
panel. Switch the appliance on
again
The lock is switched on Switch off the lock (See the section
“Locking/unlocking the control pan-
el”)
Acoustic signal sounds when appli-
ance is switched off
The control panel is wholly or partly
covered by objects.
Remove objects.
The residual heat indicator is not
displaying anything
The cooking zone was only on for a
short time and is therefore not hot
If the cooking zone is supposed to
be hot, call the Customer Service
Department.
The automatic warm up function is
not switching itself on
There is still residual heat on the
cooking zone
Let the cooking zone cool down
The highest heat setting is set The highest heat setting has the
same power as the automatic warm
up function
The heat setting was set using the
sensor field
1. Switching off the cooking zone
1. Set the cooking zone using the
sensor field
Acoustic signal sounds and appli-
ance switches itself on and then off
again; after 5 seconds another
acoustic signal sounds
The On/Off sensor field has been
covered up, e.g. by a cloth
Do not place any objects on the con-
trol panel
is lit Overheating protection for the cook-
ing zone has been triggered
Switch off the cooking zone. Switch
the cooking zone on again
Automatic switch off has been trig-
gered
Switch off the cooking zone. Switch
the cooking zone on again