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12
Troubleshooting
Problem Possible causes Solution
Espresso coee does not ow out There is no water in the tank Fill the water tank
The holes in the lter-holder are blocked Clean the holes in the lter-holder spouts
The espresso boiler outlet is blocked Clean as indicated in the “Cleaning”
paragraph
Espresso coee drips from the edges of
the lter-holder instead of through the
holes
The lter-holder is not correctly inserted
or is dirty
Attach the lter-holder correctly and turn
it fully until it is rmly engaged
The espresso boiler gasket has lost
elasticity or it is dirty
Contact De’Longhi Customer Experience
in order to replace the espresso boiler
gasket
The holes in the lter-holder spout are
blocked
Clean the holes in the lter-holder spouts
Loud pump noise At rst use there is air in the system Carry out the “rst use” cycle (see page 4)
The water tank is empty Fill the tank
The tank is inserted incorrectly and the
valve on the bottom is not open
Press the tank lightly to open the valve
on the bottom
The coee crema is dark (coee ows
slowly from the spout)
The ground coee is pressed too tightly Tamper the coee less
There is too much ground coee Reduce the amount of ground coee
The espresso boiler outlet is blocked Clean as indicated in the “Cleaning”
paragraph
The lter is blocked Clean as indicated in the “Cleaning”
paragraph
The coee is ground too nely Only use coee specically ground for
espresso coee machines
The ground coee is too ne or is moist Only use coee specically ground for
espresso coee machines. The coee
should not be moist
Incorrect type of ground coee Change the quality of the ground coee
powder
The coee has an acidic avour Coee is too strong See notes above
Rinsing after descaling was not sucient Repeat rinsing (see page 11)
The espresso coee is cold
The
light is not on when the button
is pressed
Wait for the light to switch on
Pre-heating has not been carried out See page 5.
The milk does not froth when making a
cappuccino
The milk is not cold enough Always use milk at fridge temperature
The cappuccino maker is dirty Thoroughly clean the holes of the
cappuccino maker