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HepDesk Software, cont’d
IPI 100 and IPI 200 Series • HelpDesk Software
5-14
4. NoneofthePCscanbesettoServerMode:
a. Under the Tools menu, click on Preferences. The Preferences box opens.
b.
Click the Forwarding tab.
c.
Uncheck the Mode box. This box is left unchecked by default.
d.
If necessary, shut down and restart the IP Intercom HelpDesk program.
Setting up one PC as a server
All PCs (the server and the help desks) must be running the IP Intercom HelpDesk
software.
1.
The server PC and all HelpDesk PCs must have all available intercoms on their
intercom list.
a. On the computer that has been designated the server, add all intercoms to
theserver’sintercomlist.
b. In the File menu, click on Save or Save As... to save the .xml
configuration project file.
c.
Oneachhelpdeskcomputer,intheledrop‑downmenu,selectLoad
Project. Load the project file saved is step 1b onto the help desk PC.
2.
Allintercomsmustbelinkedtotheserver’sIPaddress:
a. Selectanintercomintheintercomlist.
b. IntheButtonIPassignmentspane,entertheserverPC’sIPaddressor
select it from the dropdown list.
c.
Click Apply.
d. Repeat steps a-c until all intercoms have been linked to the server.
3. The server PC must have a list of all client HelpDesks. The first name on the
listwillbetheserver’srstchoiceHelpDesk.IftherstPCisbusy,thenext
call will be passed to the second PC on the list. If all HelpDesks are busy, any
newincomingcallwillhearapre‑recorded.wavle.Thispre‑recorded.wav
file will usually inform the caller that all help desks are busy and suggest
calling back later.
These are added as described in steps 3a to 3eonpage5‑13.
4.
AllHelpDesksmustbelinkedtotheServerPC:
a. On each HelpDesk PC, open the HelpDesks window as described in step
3a on the previous page.
b.
Add the name and IP address of the server PC in the text boxes at the
bottom of the window.
c.
Click Add.
d.
Click OK.