40 aera 500 Series Owner’s Manual
Appendix
Troubleshooting
Problem/Question Solution/Answer
My aera never gets
satellite signals.
Take your aera out of parking garages and away from tall buildings and trees. Remain stationary for several minutes.
My aera does not
charge in my vehicle.
Check the fuse in the vehicle power cable.
Ensure the vehicle is turned on and is supplying power to the power outlet.
Your aera can only charge between 32°F and 113°F (between 0°C and 45°C). If the aera is placed in direct sunlight or in a hot
environment, it cannot charge.
How do I clear all my
user data?
1. Hold your nger on the lower-right corner of the aera screen while it is turning on.
2. Keep your nger pressed until the message appears.
3. Touch
Yes to clear all user data.
The aera is locked
up/frozen.
If the aera screen stops functioning, turn off the aera, and then turn on the aera. If this does not help, remove the battery and then
reinstall the battery. The aera should operate normally.
The touchscreen is
not responding to my
touches properly.
1. Turn off the aera.
2. Hold your nger on the screen and then press and hold the
Power button.
3. Hold until the calibration screen appears.
4. Follow the on‑screen instructions.
My battery gauge does
not seem accurate.
Allow the unit to fully discharge, and then fully charge it (without interrupting the charge cycle).
My phone will not
connect to the aera.
Touch Tools > Settings > Bluetooth. Verify that the Bluetooth eld is set to Enabled.
Ensure your phone is turned on and is less than 33 feet (about 10 meters) away from your aera.
Go to www.garmin.com/bluetooth for more help.
How do I know my aera
is in USB mass storage
mode?
When your aera is in USB mass storage mode, a picture of an aera connected to a computer is shown. Also, you should see two
new removable disk drives listed in My Computer.
